Onboarding Manager, Bilingual – Spanish

Job not on LinkedIn

🔥 20 minutes ago

🇨🇦 Canada – Remote

💵 $70k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚀 Onboarding Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Roofr

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $12M Series A on 2022-09

SaaS • B2B • Marketplace

Roofr is a comprehensive software platform designed specifically for roofing businesses. It offers a suite of tools that streamline various aspects of roofing operations, including CRM, instant estimates, proposals, roof measurements, and integrated invoicing and payments. Roofr enables roofers to capture leads, create stunning proposals, manage job details, and order materials all from one platform. The software aims to improve efficiency, save time, and help roofing companies grow by consolidating multiple applications into one seamless workflow.

📋 Description

• Own the full onboarding journey for net-new Roofr customers, from Account Setup and training through handoff to Customer Success Manager • Manage multiple concurrent onboardings in a high-volume environment • Deliver dedicated 1:1 sessions, scalable group-based training, live training sessions, and group webinars • Guide customers through Roofr according to their workflows, goals, and technical experience • Drive customers to graduation as live, self-sufficient users ready for handoff • Work with the Account Setup Team to configure Roofr to customer needs • Partner with Sales, Account Management, Retention, Product, and Customer Success to surface friction, close gaps, and ensure clean handoffs • Contribute to and continuously improve Roofr’s scalable onboarding playbook • Help customers prioritize, build good habits, and achieve long-term success with Roofr

🎯 Requirements

• Fluent in Spanish (written and spoken) • 2+ years of experience in customer onboarding, customer success, or enablement within an SMB, B2B, or SaaS environment • Experience working in a fast-paced, high-growth startup environment • Strong communication and presentation skills across live calls, video meetings, email, and webinars • Ability to build rapport quickly and adapt your approach based on customer goals, maturity, and engagement level • Proven ability to manage customer needs while making thoughtful, outcome-driven recommendations • Comfort demonstrating product value and guiding customers toward broader adoption and better business outcomes • High ownership mentality with the ability to work autonomously, manage competing priorities, and follow through consistently • Exceptional organization, time management, and attention to detail • Customer advocacy • Results-oriented approach • Adaptability to different customer types • Continuous improvement mindset • Tech-savvy and comfortable learning new tools quickly

🏖️ Benefits

• 1st week of employment is mandatory PTO • 1 Friday off per month • Company wide paid shutdown for the week between Christmas and New Years • Flexible time off • 100% employer-paid premiums for Extended Healthcare and Dental in Canada • RRSP/401k match • Generous Parental Leave policy • Annual company retreat with team building activities • Learning and development opportunities • Home office setup stipend • Internet and phone allowance • Remote first culture • Weekly Friday paydays