Director, Client Success

Job not on LinkedIn

🕒 May 13

🏈 Alabama, Arizona, +17 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌪️ Kansas – Remote 🦞 Maine – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

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Knowtion Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

⚕️ Healthcare Insurance

💳 Fintech

☁️ SaaS

💰 Private Equity Round on 2020-09

Healthcare Insurance • Fintech • SaaS

Knowtion Health is a company that assists hospitals in handling denied and complex claims, recovering low balance accounts, and providing defense against payer audits. By leveraging advanced technology and a team of experts, Knowtion Health aims to maximize revenue and improve patient experiences. Their services include addressing clinical denials and managing various challenging payer classes, positioning them as a strong advocate for their clients in the healthcare sector.

📋 Description

• Own executive-level relationships for strategic healthcare client accounts. • Lead quarterly business reviews, renewal discussions, and ongoing executive engagement. • Proactively monitor client health, adoption, satisfaction, and retention trends. • Partner cross-functionally with Sales, Product, Operations, and Support teams to deliver seamless client experiences. • Identify growth opportunities while mitigating client risks and driving long-term retention. • Travel up to 25% as needed.

🎯 Requirements

• 5+ years of experience in client success, account management, or healthcare-related client services. • Proven success managing enterprise or strategic accounts with complex stakeholder groups. • Strong executive presence and ability to build trusted relationships with C-suite leaders. • Excellent communication, analytical, and problem-solving skills. • Bachelor's degree required; healthcare, business, or technical background preferred.

🏖️ Benefits

• Competitive benefits package including medical, dental, vision, life insurance, short term disability, long term disability, paid holidays, 401k, and a generous PTO policy.