Application Service Delivery Lead

🔥 10 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $85k - $95k / year

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ryder System, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1933

🚘 Automotive

💼 Consulting

🏥 Healthcare

Automotive • Consulting • Healthcare

Ryder System, Inc. is a leading provider of supply chain, transportation, and fleet management solutions in North America. The company offers an extensive range of services, including logistics, e-commerce fulfillment, last-mile delivery, leasing and maintenance of commercial vehicles, and used truck sales. With a focus on optimizing supply chains and enhancing operational efficiencies, Ryder combines technology and data analytics to provide customized solutions for various industries such as automotive, consumer packaged goods, and healthcare. Ryder is committed to providing a seamless end-to-end experience for its customers, from warehousing and distribution to transportation and delivery.

📋 Description

• Oversee delivery, performance, and continuous improvement of outsourced application support services across Ryder's FMS/CSS application portfolio • Manage day-to-day service delivery activities for applications supported by external managed service providers • Monitor ticket queues, SLA performance, backlog trends, support effectiveness, vendor performance metrics, and service health indicators • Lead operational review meetings with managed service providers and internal stakeholders • Lead technical meetings between managed service providers and IT application owners • Act as the primary escalation point for vendor-supported application issues • Ensure vendors adhere to incident, problem, change, and service management processes • Review and challenge vendor root cause analyses and corrective action plans • Drive reduction of repeat incidents and recurring operational issues • Develop and maintain relationships with business stakeholders and support partners • Coordinate communications related to major incidents, service disruptions, and operational risks • Identify opportunities for service improvements, automation, and operational efficiencies • Partner with internal application teams on transition, knowledge transfer, and support readiness for vendor-supported systems

🎯 Requirements

• Bachelor's degree required in Computer science, engineering or related field • Master's degree preferred in Computer science, engineering or related field • Seven (7) years or more progressively responsible, comprehensive experience in application development/application support • Three (3) years or more Ryder application support experience in FMS Shop/Rental/SFDC or CSS IT preferred • Project Management Professional (PMP) Certification • IT Infrastructure Library (ITIL) Certification • Other SFDC or Appian BPM • Must meet any applicable additional screening requirements, which may include employment and education verification, motor vehicle records check, road test, badging, or customer background requirements

🏖️ Benefits

• Medical insurance • Prescription coverage • Dental insurance • Vision insurance • Life insurance • Disability insurance options • Paid time off for vacation, illness, bereavement, family and parental leave • Tax-advantaged 401(k) retirement savings plan • Annual bonus, commission, and/or long-term incentive plan may be available based on level and/or type

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