HR Contact Center Representative

🔥 17 hours ago

🇨🇦 Canada – Remote

💵 $23 - $27 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ryder System, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1933

🚘 Automotive

💼 Consulting

🏥 Healthcare

Automotive • Consulting • Healthcare

Ryder System, Inc. is a leading provider of supply chain, transportation, and fleet management solutions in North America. The company offers an extensive range of services, including logistics, e-commerce fulfillment, last-mile delivery, leasing and maintenance of commercial vehicles, and used truck sales. With a focus on optimizing supply chains and enhancing operational efficiencies, Ryder combines technology and data analytics to provide customized solutions for various industries such as automotive, consumer packaged goods, and healthcare. Ryder is committed to providing a seamless end-to-end experience for its customers, from warehousing and distribution to transportation and delivery.

📋 Description

• Serve as the primary point of contact for triaging and resolving employee inquiries and concerns • Handle daily inbound calls and chats to determine employee needs • Resolve inquiries using contact center procedures, policy manuals, knowledge management systems, and reference materials • Document inquiries and issues in the contact center case management application, such as ServiceNow • Escalate inquiries to Functional Specialists when in-depth functional knowledge is required • Notify appropriate team members when knowledge-base updates are needed • Identify unusual calling events and recurring employee issues • Work with the Contact Center Supervisor or Operations Manager to suggest process, procedure, and training improvements • Suggest methods to update, simplify, or enhance processes, procedures, and technologies • Participate in special projects as needed • Perform other duties as assigned

🎯 Requirements

• Bilingual Spanish preferred • 10:30 AM–7:00 PM CST work hours • High school diploma/GED required • Associate's degree or equivalent level of Bachelor's education in HR or related field preferred • 1 year or more in case management systems such as ServiceNow or Salesforce preferred • 1 year or more in HR, call center, or related field preferred • Strong verbal and written communication skills • Ability to adapt communication style to different customer groups • Ability to understand customer concerns and opinions • Effective listening skills to provide applicable solutions • Must have valid legal authorization to work in Canada

🏖️ Benefits

• Annual bonus, commission, and/or long-term incentive plan may be available based on position level/type • Accommodations available on request for candidates with disabilities • Room to grow • Employee voice and involvement in a respectful, collaborative workplace