Community Specialist II – Technical, Knowledge

🔥 12 hours ago

🇨🇦 Canada – Remote

💵 CA$74k - CA$84k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👫 Community Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Safe Software

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1993

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

<Safe Software> is the creator of FME, an all-data, Any-AI platform for data integration, transformation, and automation that helps organizations connect databases, real-time streams, cloud platforms, and business systems. Known for strong spatial (geospatial) data support, in-database execution (e. g. , Snowflake), and enterprise-focused workflows, Safe Software delivers its product as scalable software solutions used by thousands of organizations to operationalize data and incorporate AI-driven processes.

📋 Description

• Write technical content including how-tos, tutorials, knowledge-base articles, and blog posts tied to new FME features • Support community automations and workflows using FME Flow, Gainsight, Slack, and community platform tools • Monitor community health using Gainsight/CRM data and report on trends • Edit and enhance content written by others • Moderate technical discussions and flag content needing correction • Participate in FME events and programs, including Breakfast of Champions, Special Interest Group meetups, and community webinars • Create and support creative technical engagement initiatives such as contests, challenges, community activities, and hands-on experiences • Support training content testing and technical Q&A • Support technical special projects as needed • Use AI tools for content development, research, and community workflows while reviewing outputs for accuracy, quality, and appropriateness • Build relationships with FME users and customers • Collaborate with Product, Customer Success, and Marketing to amplify the community voice

🎯 Requirements

• 3+ years of experience in technical content creation, community management, customer engagement, or online communications • Comfortable learning and writing about a technical product • Strong communication and editing skills • Ability to coordinate and support events and programs • Creative thinker interested in new ways to engage users and grow the community • Curiosity about community back-end systems and willingness to grow into supporting and managing community automations • Detail-oriented with an eye for content or discussions needing moderation • Experience working cross-functionally with internal teams • Enthusiasm for helping others and supporting a positive user experience • Comfort experimenting with AI tools while maintaining accuracy and good judgment • Experience with community platforms, CRM tools, or Gainsight (or equivalent) is a bonus • Experience building or supporting automations/workflows is a bonus • Familiarity with FME or data integration/ETL tools is a bonus • Light scripting ability for automation work is a bonus • Interest in learning about data integration and FME technology • Familiarity with JavaScript, HTML, CSS, JSON, and APIs is a bonus • Must be legally eligible to work in Canada

🏖️ Benefits

• Paid time off to volunteer for Safe-organized opportunities • Annual learning budget • Training programs paid for by Safe • Flexible working hours • Remote-friendly work arrangements • 3 weeks of vacation • Additional 6 seasonal paid days off per year • Extended health benefits from day 1 • Dental benefits from day 1 • Health or lifestyle spending benefits from day 1 • Counseling benefits from day 1 • Parental Leave Top-Up Program • Bi-annual profit sharing • RRSP/TFSA matching program • Complimentary parking • Bike storage