Community Response and Engagement Specialist

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World Education Services

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1974

📚 Education

🌍 Social Impact

Education • Social Impact

World Education Services is a nonpartisan social enterprise that provides widely accepted international credential evaluation services to help students, professionals, immigrants, and refugees have their foreign education recognized in the United States and Canada. WES offers credential assessment reports (including ECAs for Canadian immigration), digital tools like iGPA and AccessWES, research and policy work, and social impact programs and philanthropy aimed at improving economic inclusion and workforce pathways for newcomers.

📋 Description

• Monitor public social platform discussions related to WES services • Identify high visibility legacy threads and emerging discussions • Track recurring questions or misunderstandings in community conversations • Provide clear, factual responses to general questions about WES processes • Correct misinformation or outdated narratives about WES • Assess sensitivity and reputational risk before engaging in discussions • Guide users toward official WES documentation and support channels • Collaborate closely with Customer Service leadership to ensure alignment • Maintain a credible, respectful, and professional presence representing WES

🎯 Requirements

• Bachelor’s degree in marketing or a related field or equivalent relevant work experience • 3-5 years professional experience in online community management • Strong written communication and judgment in public facing environments • Deep understanding of customer experience, digital reputation, and online community dynamics • Comfort working across Product, Marketing, Customer Service, and Communications teams • High discretion, credibility, and sensitivity to brand trust • Strong alignment with WES mission and values and demonstrates a growth mindset • French-speaker (desired)

🏖️ Benefits

• Remote work and flexible scheduling • Generous time-off policies • Comprehensive wellness programs and work environment focused on employee well-being • Access to learning opportunities • Pathways for personal and professional development • Recognition of achievements • Competitive compensation and comprehensive benefits • Tuition reimbursement opportunities • Employee-centric environment