Qualified Success Architect – Global SMB Team

🕒 August 21

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏛️ Architect

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Lead customers through successful onboarding, implementation, and adoption of the Qualified Agentic Marketing Platform and Piper the AI SDR Agent • Manage a higher-volume book of SMB accounts using agentic tooling and AI-assisted workflows • Partner with customer stakeholders across Marketing, Sales, RevOps, and IT to design scalable inbound pipeline generation strategies • Architect and implement Qualified solutions integrating with Salesforce, marketing automation platforms, routing workflows, and GTM systems • Guide configuration and optimization of AI-powered buyer engagement experiences across web and email • Translate business objectives into technical solution designs, conversational flows, segmentation strategies, qualification logic, and AI SDR goals • Consult with Enterprise Architects, RevOps teams, and technical administrators on data models, integrations, governance, and operational best practices • Educate teams on agentic marketing strategies, AI SDR operations, inbound conversion optimization, and pipeline acceleration • Analyze buyer engagement, conversion performance, pipeline impact, and adoption trends to deliver recommendations and optimization plans • Conduct Executive Strategic Business Reviews and strategic roadmap discussions • Partner with Product, Engineering, Sales, and Marketing to surface feedback and improve implementation outcomes • Act as a trusted advisor throughout the customer lifecycle • Support expansion and renewal conversations by identifying deeper adoption opportunities • Bring AI-driven go-to-market innovation and industry best practices to customers and internal teams

🎯 Requirements

• 3-5 years of SMB/Mid Market/Enterprise software experience • Nimble, hands-on relationship with AI tools, with a track record of building or experimenting with your own AI agents/workflows outside of formal job requirements • Comfortable operating in a fast-paced, higher-volume book of business, using agentic tooling to work efficiently at scale • Excellent interpersonal, communication, persuasion, presentation and writing skills • Deep working knowledge of Salesforce CRM • Working knowledge of marketing automation systems • Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications • Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution • Must be willing to work in a fast-paced startup environment with multiple roles • You possess a bachelor's degree • Passion for making customers successful with software solutions

🏖️ Benefits

• Time off programs • Medical insurance • Dental insurance • Vision insurance • Mental health support • Paid parental leave • Life insurance • Disability insurance • 401(k) • Employee stock purchasing program • Incentive compensation may be available for certain roles • Equity may be available for certain roles