Implementation Manager

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🕒 July 7

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Sensi.AI

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🤖 Artificial Intelligence

Healthcare • Artificial Intelligence

Sensi. AI is a company that enhances home care agency capabilities through its innovative 24/7 Virtual Care Agent. This technology offers a comprehensive understanding of seniors’ physical, emotional, and cognitive requirements, using advanced audio analytics to foresee and mitigate potential issues. By delivering critical data and insights, Sensi. AI enables agencies to lower hospitalization rates, optimize caregiver training, elevate satisfaction levels for both caregivers and clients, and improve the overall value provided to customers. This facilitates a seamless integration of high-quality in-person care with constant virtual support, promoting safe aging in place for seniors while reassuring their families.

📋 Description

• Lead onsite deployments with home care agencies, including device setup, router installation, staff training, and hands-on implementation support. • Train agency teams on how to use Sensi’s technology, understand key workflows, and confidently explain the product to clients, families, and internal stakeholders. • Serve as the onsite teacher, coach, and trusted advisor who helps non-technical users feel comfortable and confident with the platform. • Present Sensi’s AI product and value proposition to agency teams, clients, families, and key stakeholders during field visits. • Manage onboarding from post-sale through successful implementation, ensuring agencies are trained, operational, and positioned for long-term adoption. • Identify training gaps, adoption risks, or operational blockers and work cross-functionally to resolve them. • Build strong relationships with agency owners, care managers, caregivers, and other key client stakeholders. • Support light technical troubleshooting during deployments and escalate issues when needed. • Gather and document client feedback, field insights, and adoption blockers to help improve the product, customer experience, and internal processes. • Maintain accurate account documentation, activity tracking, deployment notes, and status updates in HubSpot. • Partner closely with Customer Success, Product, Support, Sales, and Operations to ensure successful client outcomes. • Stay involved throughout the onboarding lifecycle to help agencies maintain momentum after the onsite visit.

🎯 Requirements

• 3+ years of experience in client relationship management, sales, customer success, implementation, training, healthcare, home care, or another client-facing role. • Strong teaching, coaching, or training skills, especially with non-technical users. • Excellent verbal communication and presentation ability. • Ability to explain technology in a simple, clear, and engaging way. • Comfort working directly with clients in person, including agency teams, care providers, older adults, and families. • Strong relationship-building skills and the ability to create trust quickly. • Tech-savvy mindset with the ability to learn new tools, support basic setup, and troubleshoot issues in real time. • Strong problem-solving skills and the ability to stay calm when plans change or challenges come up onsite. • Ability to manage multiple deployments, client priorities, and follow-up tasks while maintaining quality. • Customer success mindset with a strong sense of ownership over adoption and outcomes. • Willingness and ability to travel frequently across the United States.

🏖️ Benefits

• Frequent domestic travel (60–75%) • Hands-on training sessions • Onsite support for agencies • Professional development opportunities