Implementation Specialist

🕒 August 6

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GreenSlate

WebsiteLinkedInAll Job Openings

201 - 500 employees

💸 Finance

Finance

GreenSlate is a company specializing in the entertainment industry, leveraging two decades of experience to advance the business of content production. They provide innovative solutions such as intuitive production accounting software, paperless payroll processing, and digital workflow solutions to meet the business needs of content producers. By focusing on simplifying complex processes, GreenSlate allows production teams to concentrate on creating inspiring content, while also offering technology, tax credit management, and benefits services.

📋 Description

• Analyze client questions and concerns, escalate problems to appropriate teams or departments, and resolve issues to client satisfaction • Provide client support by answering calls and emails in a timely and accurate manner • Collect required client information for each project setup • Coordinate delivery of check-printing supplies to production • Input new projects in the payroll system and handle work location requests • Complete basic/default software project setups and modifications required by clients • Maintain the Payroll Forms document repository and update payroll forms • Use Asana to track each client’s onboarding journey • Transfer or escalate issues to other team members as required • Assist with answering basic software questions and help users navigate the software • Support clients through the full onboarding process and shape their first impression of GreenSlate

🎯 Requirements

• Bachelor's degree • 2+ years of customer service experience • 1+ years of software implementation or project onboarding experience • Ability to deal with high volumes and work under pressure • Ability to hold oneself accountable for completing tasks correctly • Self-monitoring, self-aware, and self-correcting • Desire to find the solution, not just finish the task • Enthusiastic attitude toward providing superior customer service • Excitement to learn GreenSlate software platforms • Experience supporting accounting or other business operations software • Knowledge of production workflows and accounting basics is a plus • Excellent listening and communication skills • Extremely focused, highly organized, and detail-oriented • Ability to occasionally work hours beyond the normal daily schedule • Ability to lift up to 50 pounds • Must meet employment eligibility requirements in the United States; GreenSlate is an E-Verify employer

🏖️ Benefits

• Competitive salary packages tailored to your experience with opportunities for regular reviews and raises • Matching 401(k) • Employee Assistance Program/mental health support • Accident insurance • Wellness discounts and perks through the Holisticly platform • Full-Time Remote Flexibility • All tools and support needed to stay connected and productive • Regularly scheduled educational opportunities • Social committee and wellness program events • Collaborative team environment • Career growth opportunities • Company-wide recognition communications • Dedicated recognition channel • Annual teamwork and leadership recognition award