Associate Program Manager

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Sentrex Health Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🏥 Healthcare

💊 Pharmaceuticals

🤝 B2B

Healthcare • Pharmaceuticals • B2B

Sentrex Health Solutions is a Canadian specialty healthcare services company that partners with pharmaceutical companies, clinics, and patients to deliver customized specialty care solutions. They provide specialty pharmacy distribution and 3PL services, patient support programs, and purpose-built technology to streamline complex care and improve patient access and outcomes. Sentrex works B2B with pharmaceutical partners and healthcare providers while offering direct patient support and clinic-focused solutions.

📋 Description

• Partner with Program Supervisors to support daily program operations and service delivery • Monitor operational performance, staffing trends, workload distribution, and capacity requirements • Support supervisors in identifying and addressing workflow challenges, escalations, and operational risks • Assist with implementation of process improvements and operational initiatives • Act as a resource for supervisors regarding program processes, reporting requirements, and operational priorities • Monitor KPIs, SLAs, quality metrics, and operational performance indicators • Prepare weekly, monthly, quarterly, and ad hoc reports for internal and client stakeholders • Analyze performance trends and identify opportunities for improvement • Serve as a key owner of program data integrity and reporting accuracy • Conduct routine audits of CRM documentation, patient records, and operational reporting • Support preparation of client presentations, reports, governance materials, and meeting documentation • Monitor compliance with privacy, pharmacovigilance, regulatory, and program requirements • Collaborate with Supervisors to review patient volumes, caseloads, staffing levels, and utilization trends.

🎯 Requirements

• University degree in applicable field • 3-5 years of experience in PSP • Immunology knowledge an asset • Minimum of 2 years in a People Management role • Demonstrated expertise in reimbursement, patient assistance programs, database elements, functionality and operational policies and processes • Understanding of the direction of technology, trends and strategic business impact on key clients • Knowledge of full-service call center programs • Ability to interpret financial data and manage a budget • Strong customer/client management background • Exceptional project management skills with experience in organizing, planning and executing projects from vision through to implementation • Strong analytical, conceptual, and problem-solving skills with a demonstrated track record of new concept development for various projects • Critical thinking skills, strong ability to problem solve and innovate with creative solutions for internal or external stakeholders • Strong interpersonal and leadership skills; ability to develop and grow talent.

🏖️ Benefits

• Competitive Salary and generous vacation entitlement • Wellness Program (5 paid days off for your well-being!) • Paid Sick Days • Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance • Employee & Family Assistance Program • RRSP Matching Program