Bilingual Program Coordinator – Administrative Assistant

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Sentrex Health Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🏥 Healthcare

💊 Pharmaceuticals

🤝 B2B

Healthcare • Pharmaceuticals • B2B

Sentrex Health Solutions is a Canadian specialty healthcare services company that partners with pharmaceutical companies, clinics, and patients to deliver customized specialty care solutions. They provide specialty pharmacy distribution and 3PL services, patient support programs, and purpose-built technology to streamline complex care and improve patient access and outcomes. Sentrex works B2B with pharmaceutical partners and healthcare providers while offering direct patient support and clinic-focused solutions.

📋 Description

• Provide cross-coverage administrative support across all areas of the Patient Support Program • Process safety data, fulfillments/reviews, communications, field staff support, reports, data clean-up, meetings, filing-system maintenance, and general administrative duties • Ensure complete and high-quality data entry into database systems • Manage inbound calls, faxes, and email communications in a timely manner • Process pertinent program information received through different service-delivery contact points • Manage email, phone, and fax correspondence • Handle incoming and outgoing mail • Prepare and send program letters and materials • Collaborate with the team on administrative duties • Order office supplies and maintain inventory • Report Adverse Events/Severe Adverse Events following approved SOPs • Complete timesheets, expenses, mileage, and CRM report validation within required timelines and standards • Review program documentation for completeness and consistency to maintain data accuracy • Perform additional duties assigned by the manager

🎯 Requirements

• Grade 12 education combined with 2 years of community college, secretarial and/or equivalent work-related experience providing office administration services • Minimum 2 years of relevant office administration experience when used as the equivalent pathway • Bilingualism in English and French is required • Experience working with Patient Support Programs is an asset • Excellent verbal and written communication, listening, and customer service skills • Accurate data entry into paper and electronic forms • Ability to learn quickly, adapt, and multitask in a fast-paced, changing environment • High proficiency with information technology, computers, software, Microsoft Office applications, phone systems, and databases • Typing skills and ability to use computer-based programs effectively • Strong organizational skills and ability to cope with changing priorities • Ability to work independently with minimal supervision • Ability to maintain confidentiality when handling patient data and information • Ability to work collaboratively in a team environment • Required doses of a COVID-19 vaccine approved by Health Canada, with proof of full vaccination before the start date

🏖️ Benefits

• State-of-the-art facilities to provide high-quality products and services • Collaborative, engaging workplace culture • Flexible working environment that promotes a healthy work-life balance • Diverse and inclusive culture • Employee Development Program • Industry-leading, in-house corporate training offered throughout the year • Competitive Salary • Generous vacation entitlement • Wellness Program (5 paid days off for your well-being!) • Paid Sick Days • Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance • Employee & Family Assistance Program • RRSP Matching Program • Accommodations can be made available upon request for those candidates taking part in the selection process