Air Agent

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 CA$22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Serefin

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

✈️ Travel

💼 Consulting

Healthcare • Travel • Consulting

Serefin is a comprehensive service provider focused on simplifying healthcare navigation and enhancing accessibility. Their person-centered approach aims to make healthcare journeys easier through care coordination that puts people and families first. They offer solutions tailored to healthcare needs, emphasizing mental wellbeing, physical clinic services, and corporate employee assistance programs. Serefin also provides specialized services for industries such as government, finance, and telecom, through their contact center operations that streamline customer access and improve experiences. Their efficient care coordination services differentiate insurance programs and help optimize the utilization of benefits. With an integrated approach, they aim to improve health outcomes by transforming transactions into care plans and providing ongoing support.

📋 Description

• Monitor GDS queues • Attend to airline ticket requirements, including issuing or exchanging tickets and processing full or partial refunds • Handle booking changes and resolve failed bookings • Supply internal clients with travel-document details, travel restrictions, rules, guidelines, and destination travel and safety tips • Provide information on tours and hotels • Prepare air itineraries using preferred airline suppliers • Work directly with customers to understand and fulfill their needs • Process ticket requests and execute related documentation • Manage schedule changes to prevent itinerary disruption • Maintain current knowledge of airline contracts with preferred suppliers • Manage internal queues and processes, prioritizing according to sales and booking season • Issue confirmations and invoices • Meet SLAs for call pick-up times, sales conversions, and customer expectations • Comply with company policies and procedures, including IT security, vacation, and privacy policies • Complete mandatory OH&S, data privacy, security, and other required training • Perform other duties requested to improve workflow

🎯 Requirements

• Minimum 3 years working in the travel industry • Extensive knowledge of ticketing • Excellent knowledge of Amadeus GDS systems • TICO certification required; if based in Quebec, OPC certification is also required • Proficiency with Microsoft Office / Word / Excel / Outlook • Ability to handle reissuing BSP and ARC documents • An independent, fast learner who works well within a team environment • Strong written and verbal communication skills • Proficiency in French is an asset but not required • Responsible for meeting SLA targets • Self-motivating, focused and detail-oriented • Exceptional knowledge in every facet of the travel sector • Must successfully complete initial training before handling internal client interactions • Must attend ongoing training and educational sessions • Varied rotating shifts, Monday to Friday, 7 am to 6 pm PST, comprising 40 hours per week • Rotational Saturdays may be required