Senior Customer Success Manager

🔥 7 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $87k - $152k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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ServiceNow

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2022-12

Enterprise • SaaS • Artificial Intelligence

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

📋 Description

• Lead adoption and implementation plans for platinum-level customers • Ensure value realization from the Armis platform • Understand customer use cases and recommend improvements to security posture and platform utilization • Build and maintain trusted relationships with technical stakeholders and decision-makers • Act as the customer advocate within Armis • Coordinate across Executive, Product Management, Engineering, Sales, Training and Enablement, Support, and other teams • Ensure deployment and configuration align with key business use cases and are delivered on schedule • Stay current on third-party integrations and their interaction with Armis in customer environments • Serve as a subject matter expert in the relevant technical area • Drive account success with Product, Engineering, Support, and Sales teams • Align new use cases with CISO goals • Identify growth opportunities by matching innovations, capabilities, and products to client business goals • Guide successful adoption and operationalization of the Armis platform, including hands-on technical delivery and configuration

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH) • 7+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role • 6+ years experience in network engineering, architecture, support, or design • 6+ years experience in service delivery or technical account management in post- and/or pre-sales environments • Strong communication and presentation skills across technical and executive audiences • 3+ years experience in IT, security, healthcare tech, or similar environments • Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures • Knowledge of healthcare/ICT devices, manufacturers, or applications • Experience securing IT, IoT, or healthcare systems • Familiarity with scripting languages, Python preferred • Experience running NPS at a company where the number was reported externally or to a board • Ability to distinguish journey maps that generated consensus from those that generated decisions • Experience working across product and post-sale organizations • Ability to travel up to 20–25% per quarter

🏖️ Benefits

• Equity (when applicable) • Variable/incentive compensation • Health plans • Flexible spending accounts • 401(k) Plan with company match • ESPP • Matching donations • Flexible time away plan • Family leave programs • Remote/flexible work persona • Travel up to 20–25% per quarter may be required

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