Bilingual Care Coordinator – Part-time, Weekends, Evenings

🔥 8 minutes ago

🇨🇦 Canada – Remote

💵 $25 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Shift Collab

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Shift Collab is one of Canada’s leading online therapy practices, offering award-winning counselling and mental healthcare services from coast to coast. With a team of over 125 social workers and psychotherapists, Shift Collab provides individual, couples, and family therapy among other services. The company prioritizes top-tier professionalism, with less than 5% of therapist applicants hired, ensuring quality care. Shift Collab supports its therapists with a robust system to concentrate on clients' personal growth, serving over 15,000 Canadians and meeting diverse needs, from depression and anxiety to relationships and chronic pain.

📋 Description

• Engage with potential clients and support them through the intake process • Support hesitant clients in exploring the benefits of starting therapy • Conduct client intake conversations by phone or video and match clients with suitable therapists • Manage email, phone, and live-chat communications from clients, referral partners, and therapists in English and French • Coordinate clinic and therapist schedules, monitor the waitlist, and optimize appointment management • Schedule therapy sessions and consultations and resolve scheduling conflicts • Monitor client insurance verification and billing communications • Manage video therapy rooms and troubleshoot technical issues • Complete shift task queues, inboxes, and daily tracking to provide clean handoffs • Provide high-level administrative support to therapists and improve clinic efficiency • Handle complex situations using advanced empathy and clinical insight while delivering exceptional client care

🎯 Requirements

• Fluency in English and French, both written and spoken • A proven track record and passion for high-quality customer service • Empathetic and understanding approach to client interactions • 5+ years of experience in healthcare, such as medical receptionist, service navigator, intake specialist, or a similar client care role • Experience with nurturing a lead into a client and retaining existing clients • Training or experience in healthcare customer service, medical administration, or supporting vulnerable populations • Experience working in mental health services is considered an asset • Strong interpersonal and communication skills • Experience working with therapists or other allied health professionals, with proficiency in technology and software for scheduling, communication, and video conferencing • Experience with Jane and HubSpot is an asset • Ability to multitask, manage schedules, and troubleshoot technical issues • Ability to work both independently and collaboratively within a team • Consistent availability on Saturdays and Sundays, plus midweek evenings until 8 PM Pacific Time • A private, quiet, dedicated workspace and a reliable internet connection • All calls involving personal health information must be taken from a closed, private space using a headset • Role is intended for professionals focused on client care and administrative support, not individuals pursuing or planning a therapist career path

🏖️ Benefits

• Hourly rate of $25.00, with 25 to 35 hours per week • Fully remote work environment • Health, dental, and vision benefits eligibility • Employment equity and diversity commitment • Accommodations available for applicants with disabilities throughout the recruitment process