Support Specialist – MR/CT Medical Imaging – 3rd Shift

🕒 September 25

🇺🇸 United States – Remote

💵 $75.7k - $104k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

👻 Ghost score 0%

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Siemens Healthineers

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

💰 $1.5M Grant on 2021-05

Healthcare • Healthcare Insurance • Biotechnology

Siemens Healthineers is a leading MedTech company focused on pioneering breakthroughs in healthcare. They offer a comprehensive portfolio that addresses the entire care continuum for serious diseases, including medical imaging, laboratory diagnostics, point-of-care testing, and digital health solutions. With a commitment to innovation, sustainability, and improving patient access to care, Siemens Healthineers collaborates with healthcare professionals and organizations globally to advance medical technology and enhance patient outcomes.

📋 Description

• Provide remote technical support to customers and Customer Service Engineers servicing Siemens MR and CT equipment • Dispatch notifications to CSEs and provide quality action plans • Use remote diagnostics to troubleshoot and resolve technical issues • Follow escalation process and communicate with HSC/QIB to drive solutions • Travel to assist with on-site repair of customer equipment as required, internationally at times, including Canada and Latin America • Provide feedback to the factory regarding system performance • Provide product support remotely or on-site • Share expert advice, training, and technical assistance to support staff and train lower-level employees • Monitor ongoing field actions and manage the escalation process to maintain customer satisfaction and achieve business outcomes

🎯 Requirements

• Associates degree or 2 years of vocational technical training required • More than 8 years’ experience working on MR systems • Ability to troubleshoot and fix problems remotely using Siemens Remote Services • Good communication skills • English business proficiency required • Shift is Sunday through Thursday from 2200 to 0630, 8 hours per day, East Coast U.S. Time • Resumes should be submitted in English • Ability to work with controlled technology in accordance with US export control law

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(k) retirement plan • Life insurance • Long-term and short-term disability insurance • Paid parking/public transportation • Paid time off • Paid sick and safe time