Technical Partner Manager

🕒 September 15

🇺🇸 United States – Remote

💵 $125k - $155k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Silvur

WebsiteLinkedInAll Job Openings

11 - 50 employees

💸 Finance

💳 Fintech

📚 Education

💰 Venture Round on 2019-01

Finance • Fintech • Education

Silvur is a company that provides a Retirement Financial Wellness solution specifically for credit unions and financial institutions. Their services include patent-pending financial tools like the Retirement Score, and educational resources to help members and customers navigate retirement and adapt to changes in Social Security, Medicare, and Retirement Savings Accounts. By leveraging exclusive technology and data platforms, Silvur enables personalized engagement to enhance the retirement planning process and strengthen community ties. They offer a streamlined setup that allows institutions to launch their branded Retirement Simplified sites quickly and effectively.

📋 Description

• Serve as the named technical contact across Silvur's credit union partner portfolio • Attend partner meetings with technical agenda items • Translate between credit union IT staff and Silvur's engineering team • Support Success and Sales teams on technically oriented conversations • Provision and maintain partner accounts and access, including SFTP users, directories, SSO configuration, API credentials, and sending domain records • Own member file relationships, including file specifications, test exchanges, field mapping, and malformed or late file diagnosis • Diagnose issues using monitoring and logs and escalate code-related causes to engineering • Configure and troubleshoot SSO across Alkami, Banno, Candescent, and other digital banking platforms • Own SPF, DKIM, and DMARC configuration and DNS delegation discussions for partner sending domains • Complete security questionnaires and vendor assessments • Explain SOC 2 controls, data handling, encryption posture, and access model • Work with Legal & Compliance on formal representations • Onboard new partners from contract to live members through security review, data exchange setup, SSO configuration, email authentication, and launch verification • Create a security questionnaire response library • Create a partner integration guide covering data flows, file specifications, SSO patterns, and email authentication requirements • Create an architecture and data-handling deck

🎯 Requirements

• 4+ years in a technical, partner- or customer-facing role, including solutions consulting, implementation, integration management, technical account management, or IT/systems administration with significant external exposure • Working understanding of SPF, DKIM, DMARC, and DNS record management • Working understanding of OAuth 2.0, SAML, and OIDC for configuring and troubleshooting integrations • Hands-on comfort with secure transfer methods and permission settings • Ability to explain technical architecture to non-specialists under scrutiny and hold a position without becoming adversarial • Excellent written communication • Judgment about the edge of one's own knowledge • AI fluency as a working habit, including using Claude to automate and refine work • Preferred: experience with credit unions, community banks, or other regulated, procurement-heavy buyers • Preferred: familiarity with Alkami, Q2, Banno, Candescent, Narmi, or core systems • Preferred: direct experience completing SOC 2, HIPAA, or similar vendor security assessments • Preferred: comfort running provided SQL queries or reading dashboards • Preferred: Medicare, insurance, or benefits domain knowledge • Preferred: experience with PII or PHI handling requirements

🏖️ Benefits

• Total compensation package including salary, options, health benefits, and 401k with employer contribution • WeWork All Access Plan • Ability to choose the technology needed to excel in the role