Third-Party Collection Agent, Bilingual

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Singlepoint

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2005

☁️ SaaS

SaaS • Manufacturing • Engineering

Singlepoint is a rapidly adaptable no-code quality management (QMS) and compliance SaaS platform that centralises document control, audit and issue management, EHS/compliance, training and competency, and business intelligence for manufacturing and engineering organisations. The platform offers a visual navigator UI, a no-code workflow editor, flexible deployment (on-premise or cloud), API integrations and rapid data migration, helping aerospace, automotive, pharma and other industrial customers drive quality, traceability and regulatory compliance from a single source of truth.

📋 Description

• Manage collection activities for assigned third‑party portfolios, including financial loan accounts • Conduct professional collection calls with delinquent customers and negotiate settlement arrangements in accordance with client guidelines and established risk parameters • Apply advanced collection techniques to resolve delinquent accounts while maintaining a customer‑centric approach • Assess account risk and escalate cases requiring further intervention to senior levels • Accurately document collection activities, account updates, payment commitments, and settlement terms in management systems • Demonstrate strong negotiation, objection‑handling, and problem‑solving skills to manage difficult interactions effectively • Ensure compliance with regulatory requirements, client expectations, and industry best practices • Consistently meet individual collection targets and contribute to the team’s performance goals • Promote team success through collaboration, knowledge‑sharing, and a commitment to operational excellence • Perform other collection‑related duties as required

🎯 Requirements

• Minimum of 5 years' experience with an external collection agency • Prior experience managing portfolios for Schedule A banks is highly desirable • Proven experience leading high‑performing frontline collections teams and achieving performance targets • Strong track record of results with a demonstrated commitment to compliance and quality standards • Excellent verbal and written communication skills, with the ability to conduct effective collection interviews • Strong negotiation skills, with the ability to influence outcomes and secure payment commitments • Excellent organizational and time‑management skills, with the ability to handle multiple priorities simultaneously • Strong computer skills, including proficiency with Microsoft Excel and Outlook • Ability to adapt and thrive in a results‑oriented, fast‑paced environment • Commitment to continuous learning and professional development

🏖️ Benefits

• Competitive compensation with bonus opportunities and high earning potential • Medical and dental insurance coverage • RRSP program • Paid time off • Exclusive discounts with retailers and insurance providers • Opportunity to work on portfolios for leading financial institutions • A dynamic, performance‑focused team environment with opportunities for development and career growth