Business Analyst

🔥 14 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sitetracker

WebsiteLinkedInAll Job Openings

201 - 500 employees

📦 Logistics

💼 Consulting

📡 Telecommunications

Logistics • Consulting • Telecommunications

Sitetracker is a leading provider of deployment operations management software, primarily aimed at high-volume, repeatable, and distributed infrastructure projects. It serves industries such as telecommunications, energy, and construction & engineering, offering solutions to efficiently manage projects, sites, and assets. Utilizing its platform, which integrates geospatial data to streamline processes, Sitetracker enables enhanced project visibility and profitability for companies and governments worldwide. The company's services are built on a cloud platform, leveraging technologies such as Salesforce for document management, machine learning, and security, with a focus on industries like telecom, renewable energy, and utility connectivity.

📋 Description

• Own the end-to-end client experience for a portfolio of smaller recurring services engagements • Independently lead day-to-day delivery and act as the standalone engagement lead • Run productive client conversations and syncs, establish priorities, surface decisions, and remove blockers • Manage BAU requests, competing priorities, backlog, and service usage across multiple accounts • Keep service hours focused on work that creates meaningful customer value • Translate business needs into actionable backlog items and practical Sitetracker configurations • Proactively uncover operational gaps and recommend the next logical phase of work • Drive platform usage, adoption, customer satisfaction, retention, and expansion readiness • Create clear visibility into service usage, backlog health, and upcoming priorities • Build a sustainable pipeline of valuable work and maintain predictable service velocity • Develop reusable requirement-gathering approaches, client-facing materials, and operational templates • Operate as a trusted advisor and independently resolve standard platform challenges

🎯 Requirements

• Strong understanding of Salesforce mechanics and Sitetracker administration • Knowledge of Salesforce objects, fields, layouts, and basic flows or rules • Ability to configure and maintain functional settings within Sitetracker or comparable platform software • Ability to troubleshoot standard platform and BAU service issues • Ability to gather business requirements and translate them into actionable backlog items or user stories • Ability to manage multiple concurrent client workloads and a high-volume client portfolio • Strong organizational systems and proactive ownership of client issues • Ability to learn platform updates and customer business processes quickly • Ability to create reusable client-facing materials and operational templates • Ability to translate complex operational workflows into clean, usable Sitetracker solutions