Senior Business Analyst II – Pharmacy Operations

🔥 1 hour ago

🇨🇦 Canada – Remote

💵 $57k - $105k / year

⏰ Full Time

🟠 Senior

🧐 Business Analyst

👻 Ghost score 0%

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TELUS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1990

🏥 Healthcare

🛡️ Insurance

📡 Telecommunications

💰 $500M Post-IPO Debt on 2023-03

Healthcare • Insurance • Telecommunications

TELUS is a major Canadian telecommunications company that provides a wide range of services including mobile network plans, internet, and television services through platforms like PureFibre and Optik TV. The company offers an extensive array of mobile products such as phones, smartwatches, and tablets, alongside comprehensive internet and TV bundles. TELUS also focuses on additional services like smart home security and healthcare solutions, including virtual healthcare options. It operates across various regions in Canada and is committed to social impact initiatives, such as supporting charities through the TELUS Friendly Future Foundation. With a strong emphasis on connectivity and innovative solutions, TELUS is a key player in the telecommunications sector offering cutting-edge technology solutions to its customers.

📋 Description

• Investigate and resolve day-to-day pharmacy operational inquiries from customers and internal Contact Center teams • Deliver high-quality solutions that meet SLAs with minimal rework • Troubleshoot software glitches, connectivity issues with provincial drug databases (DSQ), and e-prescribing tools • Document technical incidents and escalate critical issues through to resolution • Collaborate with internal and external stakeholders to resolve issues and deliver exceptional customer experiences • Provide bilingual French/English support for Kroll Pharmacy Management System configurations, add-on modules, and pricing • Participate in client meetings as required and respond to customer questions and concerns • Stay current on product enhancements and legislative updates affecting pharmacies • Support change management and first-call resolution • Manage, document, and close tasks and projects in Salesforce, Google Docs, and other tools

🎯 Requirements

• 1–3 years of experience working in a pharmacy environment and/or related field • Fully bilingual proficiency in French and English, both oral and written • Strong proficiency in using and navigating Pharmacy Management Systems • Hands-on experience troubleshooting software issues and basic hardware/network issues • Demonstrated investigative and problem-solving skills • Solid understanding of pharmacy standards of practice, patient confidentiality regulations, including Quebec's Bill 25, and prescription dispensing requirements • Excellent communication and relationship-building skills • Ability to work successfully under pressure and with minimal direction • Exceptional time management and organization skills • Experience managing and documenting tasks in Salesforce, Google Docs, or similar platforms • Deep familiarity with at least one major Canadian PMS, such as Kroll, Assyst-Rx, or Ubik • Prior experience linking a PMS with automated dispensing robots, such as BD Pyxis or Synmed, or electronic inventory reordering platforms • Knowledge of TELUS Health products and solutions or experience in the healthcare technology sector • Advanced knowledge of English required for regular interaction with external and internal parties and use of English IT tools

🏖️ Benefits

• Comprehensive total rewards package • Competitive salary and bonus structures • Minimum 3 weeks of vacation • Flexible benefits plan to meet the needs of you and your family • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements • Generous company matched pension and share purchase programs • Opportunity to give back to communities in which we work, live and serve • Career growth and learning & development opportunities • Accommodation for applicants with disabilities during the recruitment process