Customer Success Manager

🔥 13 hours ago

🌏 Anywhere in the World

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Social Discovery Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 20 years

🌍 Social Impact

📱 Media

Social Impact • Media • Entertainment

Social Discovery Group is the world's largest group of social discovery companies, focused on solving the problems of loneliness, isolation, and disconnection through digital reality. With 500 million users across 150 countries, the group boasts over 60 global communication and entertainment platforms. Employing a team of 1200 professionals, the company organizes events that unite a global community of professionals and provides career opportunities for individuals seeking ambitious challenges.

📋 Description

• Consult customers on questions related to the company's websites • Handle customer requests in a timely, speedy, and effective manner • Resolve customer issues with the goal of customer retention • Promote the company's websites to customers when appropriate • Maintain a high level of service quality

🎯 Requirements

• Fluent in English • Japanese, Spanish, or Chinese would be considered a benefit • Experience working with international customers • Fast typing skills in English • Ability to learn quickly and absorb large volumes of information • Ability to psychologically analyze people and be sensitive to their emotions • Ability to navigate difficult situations and adapt to fluctuating circumstances • Ability to provide professional solutions to complicated cases • Stress resistant, energetic, and willing to show initiative • ‘Can-do’ attitude • Ability to provide outstanding quality service

🏖️ Benefits

• REMOTE OPPORTUNITY to work full-time • Convenient day shift 11 am to 8 pm UTC+0 (Wednesday and Thursday off) • Vacation 28 calendar days per year • 7 wellness days per year (time off) • Bonuses up to $5000 for recommending successful applicants for positions in the company • 50% payment for professional training, international conferences, and meetings • Corporate discount for English lessons • Health benefits, including compensation of up to $1,000 gross per year per employee for self-purchased health insurance or doctor’s fees when not eligible for corporate medical insurance • Equipped workplace and necessary equipment in offices or co-working locations • Reimbursement of workplace costs up to $1000 gross once every 3 years for other locations • Internal gamified gratitude system with bonuses exchangeable for merchandise, team building activities, massage certificates, etc.