Senior UX Designer

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SofterWare, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🤝 Non-profit

📚 Education

SaaS • Non-profit • Education

SofterWare, Inc. is a software company that builds and supports mission-focused, user-friendly applications—primarily cloud/SaaS products—for nonprofits, educational institutions, and childcare programs. Since 1981 it has developed fundraising software (DonorPerfect) and related payments technology to reduce administrative work and help organizations do good by being affordable, reliable, and easy to use. The company emphasizes social good, supporting nonprofits and schools with tools for fundraising, management, and payments.

📋 Description

• The Senior UX Designer is responsible for designing intuitive, high-impact user experiences across DonorPerfect’s fundraising and nonprofit CRM platform. • This role partners closely with Product Management and Engineering to translate complex workflows into simple, effective interfaces, enabling nonprofit professionals to manage donors, campaigns, and reporting with greater speed, clarity, and confidence. • The Senior UX Designer combines research, interaction design, and visual design to shape product strategy, influence roadmap decisions, and deliver measurable improvements in usability and customer satisfaction. • Design end-to-end user experiences across core product workflows so that nonprofit staff can efficiently manage fundraising, donor relationships, reporting, and campaigns. • Translate complex product requirements into intuitive user flows, wireframes, prototypes, and high-fidelity designs so that engineering teams can build consistent, high-quality experiences. • Simplify complex data-heavy interfaces so that users can quickly interpret insights and make informed fundraising decisions. • Plan and conduct user research (interviews, usability testing, surveys, analytics review) so that product decisions are grounded in validated user needs. • Partner with Product Managers to define success metrics and evaluate design effectiveness so that shipped experiences measurably improve adoption and satisfaction. • Contribute to and evolve the DonorPerfect design system so that product experiences remain visually consistent, accessible, and scalable across the platform. • Mentor junior designers and contribute to design best practices so that the design team continuously improves its craft and impact.

🎯 Requirements

• 5+ years of experience in UX Design, Product Design, or Interaction Design for SaaS, B2B, enterprise, or digital products. • Proven experience designing complex web applications, data-driven software platforms, CRM systems, workflow tools, or similarly complex product experiences. • Strong portfolio demonstrating end-to-end UX design work from research and discovery through prototyping, implementation, and measurable product outcomes. • Demonstrated proficiency using modern UX design and prototyping tools, including Figma or Sketch, with experience leveraging AI-assisted capabilities such as Figma AI/Figma Make, Claude, ChatGPT, Cursor, Lovable, v0, Midjourney, or comparable technologies to accelerate design workflows. • Experience creating interactive prototypes using tools such as Figma Make, Lovable, Claude Code, or similar solutions to validate concepts, communicate complex interactions, and align Product, Engineering, and stakeholders. • Experience conducting user research and usability testing using platforms such as Grain or comparable tools, and translating findings into actionable design improvements. • Experience using product analytics platforms such as Fullstory, Segment, Amazon QuickSight, or similar tools to inform design decisions and measure product outcomes. • Experience collaborating with cross-functional product development teams using collaboration platforms such as Jira, Confluence, FigJam, Miro, or equivalent tools. • Familiarity with accessibility standards (WCAG).

🏖️ Benefits

• Paid time off and volunteer days • Group Insurance through Sun Life • Simplified Pension Fund • Annual Wellness Equipment Reimbursement • Professional Development and Education Assistance • Matching gifts program • Employee Assistance and Wellness Programs