Account Manager, Dealer Solutions

🔥 17 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Solera, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2005

🚘 Automotive

💼 Consulting

📦 Logistics

Automotive • Consulting • Logistics

Solera, Inc. is a provider of data-driven and AI-enabled solutions for vehicle lifecycle management, fleet management, vehicle repairs, and claims processing. Solera offers a comprehensive suite of services that cater to the needs of dealers, insurers, repair shops, and fleet operators, utilizing advanced analytics to streamline processes and improve efficiency. Their services include vehicle tracking, claims automation, repair database management, and fleet intelligence, among others. With vast amounts of data and strong industry partnerships, Solera aims to enhance business outcomes for their clients across the automotive sector.

📋 Description

• Serve as the main point of contact for dealer leadership, including Dealer Principals, General Managers, Fixed Ops Directors, BDC Managers, and OEM field reps • Build trusted relationships that strengthen long-term loyalty and strategic alignment • Conduct proactive business reviews, executive updates, and ongoing communication touchpoints • Own renewal preparation, negotiation strategy, and contract execution for assigned accounts • Identify at-risk accounts and collaborate on recovery plans • Develop annual and quarterly account plans covering goals, product adoption, expansion opportunities, and risks • Drive expansion revenue through cross-sell and upsell of additional modules • Partner with Solution Performance Managers and SMEs to support product adoption and performance • Monitor product utilization, customer satisfaction, support ticket trends, and performance KPIs • Create action plans to address customer health indicators • Engage cross-functional teams to resolve escalations, integration challenges, and workflow gaps • Collaborate with Customer Success, Product, Support, Professional Services, and Marketing • Provide field insights on product enhancements, competitive threats, adoption barriers, and dealer operational needs • Travel 60–75% depending on territory size and dealer visit requirements

🎯 Requirements

• 3–6+ years in automotive SaaS, dealership technology, or automotive retail operations • Strong understanding of dealership workflows across fixed ops, variable ops, CRM, and marketing • Experience managing a customer book of business, with accountability for retention and expansion • Excellent communication, relationship-building, and presentation skills • Ability to analyze data and translate insights into customer recommendations • Experience with automotive DMS, CRM, Fix Ops Service Scheduling/Inspection, and Marketing platforms (preferred) • Background in dealership operations (BDC, service lane, sales management, or digital marketing) (preferred) • Familiarity with OEM programs, certification requirements, and compliance standards (preferred) • Prior success using account planning methodologies (e.g., plan-on-a-page, mutual success plans, health scoring frameworks) (preferred) • Travel 60–75% depending on territory size and dealer visit requirements

🏖️ Benefits

• Competitive base salary + variable compensation tied to renewals, expansion, and adoption metrics • Full benefits • Professional development opportunities