Customer Service Representative

🔥 8 hours ago

🇨🇦 Canada – Remote

💵 $74.5k - $92.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Solventum

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

Solventum is a healthcare-focused company renowned for its innovative solutions aimed at improving medical and oral care outcomes. The company offers a variety of medical technologies, including advanced wound care, surgical solutions, and sterilization products. Solventum also provides advanced oral care solutions, health information and technology services, and purification and filtration products for biopharmaceutical applications. Furthermore, Solventum places a strong emphasis on sustainability and education, providing resources and training for healthcare professionals globally. Their commitment to innovation and better healthcare has made them a leader in the healthcare industry, dedicated to enhancing patient safety and healthcare efficiencies.

📋 Description

• Handle order entry, order status, product information inquiries, complaints, pricing, shipping, and inventory requests and issues • Communicate clearly and professionally with external customers and internal Solventum personnel by telephone and/or written correspondence • Manage worklists, including raising internal tickets for order management, shipping/tracking, product inquiries, and pricing/invoicing issues • Apply systematic problem solving to material information records and master data monitoring • Manage the customer order process from entry to delivery • Develop and lead improvements and/or solutions to work processes and tools • Handle non-routine and difficult inquiries using differing techniques and methods to develop solutions for complex issues

🎯 Requirements

• Bachelor’s degree or higher (completed and verified prior to start) from an accredited institution AND 2 (two) years of customer service experience in a private, public, government or military environment • OR HS Diploma AND 6 (six) years of customer service experience in a private, public, government or military environment • Bilingual French & English • Previous/current Healthcare Customer Service Experience • ERP system experience required • Experienced with cross-functional project leadership preferred • Self-motivated, and able to work effectively, in cross-functional groups, and with internal and external customers • Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems • Must be legally authorized to work in country of employment without sponsorship for employment visa status

🏖️ Benefits

• Additional compensation components (e.g., incentive programs) may be available • Comprehensive suite of benefits available to employees in Canada • Accommodation available on request for candidates with disabilities