Bilingual Customer Service – French/English

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 CA$19 - CA$21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Stafford Communications Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1995

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

Stafford Communications is a division of Premier BPO that specializes in providing comprehensive call center outsourcing services, consulting, and compliance for regulated industries. With nearly 25 years of experience, the company serves a diverse range of sectors, including healthcare, pharmaceuticals, beauty, and food products. Stafford Communications focuses on optimizing customer service initiatives and ensuring they are aligned with marketing programs. The company offers state-of-the-art technology and expert teams to improve customer experiences and streamline call center processes globally from its offices in the USA and Canada.

📋 Description

• Answer incoming calls, texts, chats, and written inquiries • Troubleshoot consumer product issues and provide accurate product information and recommendations • Handle quality complaints, adverse events, and claims according to Standard Operating Procedures • Maintain current knowledge of company products, services, and promotions • Accurately and promptly log customer and contact information in CRM tools • Document complete case notes and follow compliance standards • Participate in assigned regular shifts and work the full scheduled shift • Support consumers while meeting client service levels and compliance standards

🎯 Requirements

• Bilingual fluency in English and French, both written and spoken • Previous customer service, contact center, or consumer support experience preferred • Strong communication, listening, and problem-solving skills • Ability to show empathy, patience, and professionalism in every interaction • Comfortable using multiple systems and communication channels, including phone, chat, text, email, and CRM tools • Strong attention to detail and ability to document cases accurately and completely • Maintain a private workspace and meet telecommuting requirements • Minimum internet service of 100 Mbps download speed • Ability to work accurately across multiple systems and communication channels • Meet Quality Assurance expectations for service, product knowledge, case coding, and compliance • Must have work authorization in Canada

🏖️ Benefits

• Remote work arrangement • Company-supplied equipment • Remote training, including independent reading, systems training, SOPs, and product training • Diverse and inclusive workplace