Application Support Analyst

🔥 16 hours ago

🇨🇦 Canada – Remote

💵 $48 - $60 / year

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Spark Power ⚡

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

🍽️ Food & Beverage

🏭 Manufacturing

Logistics • Food & Beverage • Manufacturing

Spark Power ⚡ is a leading provider of integrated power solutions in North America, specializing in electrical contracting, operations, and maintenance services for industrial facilities and renewable asset owners. With a team of over 1000 skilled technicians, Spark Power offers services such as preventative maintenance, emergency response, and custom control panels, ensuring high quality standards in reliability and safety. The company operates across the renewable energy sector, servicing clients in solar, wind, battery storage, and electric vehicle charging, while also maintaining a strong commitment to supporting various industries including food and beverage, logistics, and data centers.

📋 Description

• Support enterprise applications by resolving assigned tickets and incidents within agreed service levels • Troubleshoot application, integration, and data issues, perform root cause analysis, and implement permanent fixes • Monitor application health, scheduled jobs, and integrations to proactively identify and address issues • Raise and escalate issues and risks with IT management and business process owners • Keep users and stakeholders informed of issue status, planned changes, and service impacts • Configure and maintain applications, including user access, roles, workflows, forms, and reports • Gather and document requirements for minor enhancements, and coordinate their testing • Execute test plans and support user acceptance testing for patches, upgrades, and new releases • Follow change management processes to ensure changes are documented, approved, and safely deployed • Coordinate with software vendors and support partners on case escalation and resolution • Develop and maintain knowledge base articles, support procedures, and end-user guides • Provide end-user training and guidance to improve adoption and reduce recurring issues

🎯 Requirements

• Minimum of 1 year of experience in an application support, systems analyst, or similar role • Experience supporting NetSuite or other ERPs such as Oracle Cloud ERP, JDE, or SAP S/4HANA is a strong asset • College diploma or university degree in Information Technology, Computer Science, Business, or a related discipline • Ability to analyze data and reports to support root cause analysis • Experience using ITSM ticketing tools and working within ITIL-aligned incident, problem, and change processes • Strong analytical and troubleshooting skills with a methodical approach to problem solving • Strong attention to detail with a focus on quality and service excellence • Ability to prioritize and manage multiple requests in a fast-paced, deadline-driven environment • Clear written and verbal communication, with the ability to explain technical concepts to non-technical users • Self-motivated, with a high level of initiative, accountability, and eagerness to learn • Working knowledge of Microsoft 365, including Excel, Teams, and SharePoint

🏖️ Benefits

• Competitive wages • Excellent benefits package with flexible options and wellness spending accounts • RRSP • Hands-on and supportive leadership team • Employee referral bonus program • Corporate discounts (hotels, travel, insurance, retail..) • Accommodations available on request for candidates taking part in all aspects of the selection process

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