Global Care Navigator, French-Speaking

🔥 3 minutes ago

🇨🇦 Canada – Remote

💵 CA$72.8k - CA$83.7k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 46 days.

Apply Now

Find Similar Remote Jobs

Spring Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Spring Health is a comprehensive mental health solution designed for employers and health plans. It utilizes Precision Mental Healthcare to deliver personalized mental health support by matching individuals with the right care, whether it's digital support, meditation exercises, coaching, therapy, or medication. By partnering with leading organizations, Spring Health aims to improve mental health accessibility and outcomes, reduce employee turnover, and enhance productivity. Trusted by over 4,500 organizations, the company provides an evidence-based approach that has been proven to deliver positive clinical and financial results.

📋 Description

• Support members through their mental health care journey and connection to care • Respond to incoming phone, chat, and email interactions in fluent languages • Manage care coordination, including platform signup, technical troubleshooting, intake information, appointment scheduling and cancellation, and service explanations • Conduct clinical needs assessments and develop action plans • Refer members to appropriate levels and modalities of care • Assess and manage member crises, including suicide risk, through in-the-moment support, triage, safety planning, and follow-up • Provide consultation, psycho-education, empathy, and motivational assistance for mental health, substance use, and family or relationship concerns • Engage in management consultation intake for global members and customers • Identify and resolve barriers to care, technical issues, and other member or provider issues • Research and document crisis resources for members in different countries • Learn and follow current and new workflows, policies, and training • Summarize patient interactions in English in online documentation systems • Coordinate with internal teams to identify, report, and resolve issues • Participate in staff meetings, case consultations, training, and special internal projects • Follow confidentiality, compliance, and ethical standards

🎯 Requirements

• Masters degree in a behavioral health field • Licensure or certification as a counselor, social worker, psychotherapist, or psychologist • Psychologist, Registered Social Worker, or Psychotherapist with a masters degree and appropriate credentials in Canada • Minimum of 2+ years of direct clinical care experience post licensure • Excellent written and verbal English • Fluency in French Canadian • Comfortable interacting with members worldwide • Comfortable using multiple computer platforms simultaneously and learning new systems • Ability to work Sunday through Thursday, 4:30 PM to 1:00 AM ET (Toronto/New York time) • Flexibility to work at least 3 holidays per year • Ability to work in a fast-paced, ambiguous, and constantly changing environment • Ability to provide high-touch customer service • Ability to maintain confidentiality, compliance, and ethical standards

🏖️ Benefits

• Supplementary health insurance coverage, including top level packages available per provider and dependent coverage • 20 no-cost therapy sessions for you and your dependents via Spring Internal within 60 days of start date • Professional Development Reimbursement for relevant learning and development expenses • Four-week fully paid sabbatical after four-year Springaversary • Competitive total rewards package • Remote work arrangement

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume