
1001 - 5000 employees
Founded 2010
đŁ Marketing
âď¸ SaaS
đ Social Impact
Marketing ⢠SaaS ⢠Social Impact
Sprout Social, Inc. is a leading provider of social media management solutions. The company offers a comprehensive platform that enables businesses to streamline their customer care, enhance community management, and drive marketing efforts across various social media channels. With features like engagement, publishing, analytics, and social listening, Sprout Social helps organizations uncover trends, gather insights, and amplify their brand awareness. Their platform integrates AI and automation to improve efficiencies and personalize customer care. Additionally, Sprout Social offers influencer marketing and employee advocacy tools to enhance social reach. Trusted by over 30,000 brands and recognized for its top-tier software products, Sprout Social caters to enterprises, agencies, and small to medium businesses, providing innovative solutions to maximize the impact of social media strategies.
đĽ 44 minutes ago
đ¨đŚ Canada â Remote
đľ CA$140.7k - CA$177.9k / year
â° Full Time
đ Senior
đ¤ Artificial Intelligence
đť Ghost score 0%
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1001 - 5000 employees
Founded 2010
đŁ Marketing
âď¸ SaaS
đ Social Impact
Marketing ⢠SaaS ⢠Social Impact
Sprout Social, Inc. is a leading provider of social media management solutions. The company offers a comprehensive platform that enables businesses to streamline their customer care, enhance community management, and drive marketing efforts across various social media channels. With features like engagement, publishing, analytics, and social listening, Sprout Social helps organizations uncover trends, gather insights, and amplify their brand awareness. Their platform integrates AI and automation to improve efficiencies and personalize customer care. Additionally, Sprout Social offers influencer marketing and employee advocacy tools to enhance social reach. Trusted by over 30,000 brands and recognized for its top-tier software products, Sprout Social caters to enterprises, agencies, and small to medium businesses, providing innovative solutions to maximize the impact of social media strategies.
⢠Develop agents and agentic features with engineering teams ⢠Define agent quality standards, evaluations, judges, guardrails, and required tools ⢠Lead model selection, development, and validation ⢠Design and run A/B tests and other rigorous experiments to measure customer impact ⢠Set and evolve quality standards across agents ⢠Partner with engineers building and operating agents and evaluation infrastructure ⢠Improve agent-platform capabilities through prompt iteration, reusable judges, context-window management, tool use, and adoption of state-of-the-art models ⢠Communicate AI capabilities, limitations, and quality to product, design, engineering, and leadership ⢠Own evaluation and quality for agents, drive evidence-based model-selection and improvement decisions, and contribute to AI quality roadmaps and methodologies
⢠5+ years of applied AI/ML experience with a strong track record evaluating, measuring, and improving shipped AI/ML or LLM systems with measurable impact ⢠Experience designing evaluation frameworks, building and calibrating judges or automated evaluators, and establishing reliability for ML or LLM/agentic systems ⢠Strong judgment in model selection and validation ⢠Rigorous experimentation and statistical skills, including A/B testing and power analysis ⢠Foundational ML and modeling knowledge, including Python, common ML frameworks, transformers, and embeddings ⢠SQL proficiency and comfort with large datasets ⢠Ability to work closely with product, design, and engineering and translate technical quality questions for stakeholders ⢠Preferred: experience evaluating production LLM-driven or agentic products ⢠Preferred: experience defining quality bars or evaluation methodologies ⢠Preferred: rapid prototyping with new AI/ML techniques ⢠Preferred: familiarity with eval tooling, observability (e.g. Datadog, Phoenix), and MLOps ⢠Preferred: experience influencing product roadmaps with evidence about AI quality and feasibility ⢠Preferred: awareness of model security, bias mitigation, and responsible-AI practices ⢠Must be based in Alberta, British Columbia, or Ontario, Canada
⢠100% employer-paid health benefits, including medical, dental, vision, life insurance, and disability for the employee and eligible dependents ⢠25 vacation days annually ⢠5 paid sick days ⢠All public holidays ⢠Company-wide Rest & Recharge days ⢠Free access to Modern Health, including coaching, therapy sessions, and digital wellness resources ⢠$950 CAD annual Lifestyle Spending Account for physical, mental, and financial well-being ⢠One-time $550 USD-equivalent home office setup stipend ⢠Monthly $50 USD-equivalent internet stipend ⢠No-cost confidential access to financial experts through Your Money Line ⢠Subsidized childcare and eldercare options through Care.com ⢠Company match for donations to eligible organizations
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