Bilingual Customer Service Agent, English/French

🔥 8 minutes ago

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Stanley Black & Decker, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1843

🚘 Automotive

🏗️ Construction

📦 Logistics

💰 Post-IPO Debt on 2023-03

Automotive • Construction • Logistics

Stanley Black & Decker, Inc. is a leading global provider of tools, outdoor products, and industrial solutions. Known for its iconic brands such as DEWALT, CRAFTSMAN, and Stanley, the company offers a wide range of tools and solutions for various industries, including engineered fastening and manufacturing technologies. Headquartered in New Britain, Connecticut, Stanley Black & Decker is committed to innovation, sustainability, and empowering people through its community initiatives. The company plays a significant role in the skilled trades sector, focusing on upskilling and inclusive culture, aiming for a positive impact on both the planet and its people.

📋 Description

• Process transactions and various inquiries using Outlook, SAP and Esker. • Receive distributor calls as well as some end user calls. • Provide reliable information to both internal and external customers. • Work with appropriate functional groups or team members to proactively eliminate errors and inefficiencies in the order process.

🎯 Requirements

• College or University diploma/degree. • Bilingual (French/English) language skills both written and spoken (a strong asset). • Must be able to handle multiple tasks in a high call/systems volume environment while maintaining composure and flexibility. • Ability to communicate (oral and written) with sales personnel and distributors in a professional and courteous manner. • Strong keyboard and data entry skills (min 30 wpm). • Team player – able to work with a large team. • Must be dependable, capable of making decisions, and following through on team tasks and willing to help all other associates with little or no supervision. • Ability to rapidly assimilate marketing programs, product knowledge and all other company policies and procedures.

🏖️ Benefits

• Competitive compensation & benefits package. • Use of a company laptop. • Goodlife Fitness discounts. • Employee product purchase. • Opportunities to stretch and develop in our diverse lines of business.