Client Success Manager, Bilingual – English/French

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Strider Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

💼 Consulting

🎖️ Defense

📦 Logistics

Consulting • Defense • Logistics

Strider Technologies is a strategic intelligence company that transforms open-source and public data into actionable insights to help organizations identify and mitigate state-sponsored and geopolitical threats. Their cloud-based, AI-powered Strider Strategic Intelligence Platform (including the Spark engine) provides people and organization screening, open-source software attribution, threat datasets for SIEM/DLP, third-party due diligence, research security, and email/domain risk detection. Strider serves enterprise customers, including Fortune 100 organizations and government stakeholders, focusing on economic and national-security related risk management.

📋 Description

• Own the complete customer lifecycle for Strider’s Canadian client portfolio, including onboarding, implementation, user enablement, executive business reviews, renewals, and ongoing success planning • Serve as the primary strategic advisor for clients across higher education, commercial, and public sector organizations • Build executive relationships and develop success plans aligned with client priorities • Monitor account health and identify opportunities to improve adoption, engagement, and long-term outcomes • Deliver training and best practices to maximize platform value • Help clients apply Strider’s intelligence and platform capabilities to research security, geopolitical risk, third-party due diligence, supply chain resilience, and other strategic priorities • Provide recommendations that strengthen clients’ security and decision-making capabilities • Partner with Product, Intelligence, and Engineering teams to communicate client feedback and influence product enhancements • Advocate for client needs across the organization • Identify opportunities to expand Strider’s footprint within existing Canadian accounts • Partner with Sales on renewals, account planning, and expansion opportunities • Support executive engagements, client events, and reference opportunities • Contribute to account strategies that improve retention and long-term growth • Maintain accurate account documentation, success plans, and customer health metrics • Coordinate cross-functionally to resolve client questions and deliver a seamless customer experience • Handle sensitive client information with professionalism, discretion, and integrity • Anticipate client needs, respond with urgency, and deliver an exceptional client experience

🎯 Requirements

• 7+ years of experience in Customer Success, Consulting, Account Management, or another client-facing role with a demonstrated track record of driving customer outcomes and retention • Fluency in both English and French, with exceptional written and verbal communication skills in both languages • Experience managing enterprise or strategic customer relationships, preferably within higher education, commercial, or public sector organizations • Ability to build trusted relationships with executive leaders and diverse stakeholder groups • Strong organizational and project management skills with the ability to manage multiple client engagements simultaneously • Demonstrated ability to quickly learn new technologies and translate complex concepts into practical guidance for clients • Experience working with SaaS platforms or technology-enabled solutions • Willingness to travel up to 25% throughout Canada and occasionally within North America • Familiarity with research security, geopolitical risk, due diligence, compliance, or enterprise risk management programs • Experience supporting customer renewals, account growth, and expansion initiatives • Previous experience collaborating with sales teams on strategic account planning • Additional language proficiency in Mandarin, Russian, or Farsi is preferred • Legally authorized to work in Canada

🏖️ Benefits

• Professional growth opportunities • Opportunity to make a meaningful impact on organizations shaping the future of innovation • Collaboration with experts across intelligence, technology, and client success • Mission-driven work at the forefront of strategic intelligence and AI