Lead Customer Success Manager

🕒 August 11

🇨🇦 Canada – Remote

💵 $112.5k - $168.7k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GE Vernova

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

GE Vernova is a leader in the energy sector with over 130 years of experience, dedicated to electrifying the world while decarbonizing it. The company offers a broad portfolio of energy solutions including gas, hydro, nuclear, and wind power technologies, aimed at providing reliable, affordable, and sustainable energy. With a strong focus on innovation, GE Vernova plays a significant role in reducing the carbon footprint of global power systems and supports the transition to net-zero emissions by 2030.

📋 Description

• Drive the overall post-sales relationship with assigned accounts, including training, professional services, technical support, renewals, expansion, and advocacy • Collaborate cross-functionally to guide customers through onboarding • Provide clear guidance about next steps and maintain open communication • Connect customers with appropriate internal resources • Execute policy and strategy using technical knowledge, analytical thinking, and technical experience • Propose solutions for complicated manufacturing processes with technical variety and/or interdependent production cycles • Use internal and limited external sources to make decisions

🎯 Requirements

• 10 years' experience in Customer Success Management • Proven ability to drive software adoption and realize customer outcomes • Bachelor's degree from an accredited university or college in STEM or Business • Proven ability to lead account engagements, drive software renewals, and realize customer value • Working experience in the Power and Oil and Gas vertical • Ability to drive enterprise account improvements and leverage cross-functional teams • Experience managing account commercials, including pricing, profitability, and contracts is an asset

🏖️ Benefits

• Bonus eligibility: 10% AIP • Relocation Assistance Provided: Yes