Program Manager, Customer Advocacy – Programs

🕒 September 17

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Stripe

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

💳 Fintech

🛍️ eCommerce

🤝 B2B

💰 Venture Round on 2021-05

Fintech • eCommerce • B2B

Stripe is a global payments processing platform that enables businesses to accept online and in-person payments. It offers a comprehensive suite of financial services, including payment processing, billing, and revenue management tools, aimed at businesses of all sizes, from startups to enterprises. By providing a developer-friendly API, Stripe allows businesses to streamline their payment operations and embed financial services directly into their applications, facilitating both B2B and B2C transactions.

📋 Description

• Lead a portfolio of high-priority strategic initiatives from problem definition and strategy through planning, execution, launch, and measurement • Diagnose complex or loosely defined problems and translate them into clear objectives, scope, decisions, and workplans • Align stakeholders around shared outcomes, clarify roles and decision rights, manage dependencies and risks, and maintain cross-functional momentum • Gather and synthesize qualitative and quantitative insights on user needs, frontline friction, and customer-experience improvements • Define program outcomes and leading indicators, build feedback loops, and use evidence to determine what to expand, improve, or stop • Produce concise recommendations, decision documents, and leadership updates covering insights, trade-offs, risks, and actions • Partner with Customer Success, Sales, Product, Support, Operations, Data, and other functions

🎯 Requirements

• 5+ years of experience in program management, business operations, strategy and operations, consulting, or a related discipline • Track record of leading complex, cross-functional programs from an ambiguous starting point through implementation, adoption, and measurable outcomes • Strong structured problem-solving skills, including diagnosing problems, synthesizing varied inputs, evaluating trade-offs, and developing practical recommendations • Ability to move between strategy and detailed execution and personally drive work required to deliver results • Excellent written and verbal communication skills for audiences ranging from frontline teams to senior leaders • Strong stakeholder management and influencing skills, including aligning teams with different incentives, perspectives, or priorities • Sound judgment and prioritization skills when operating with incomplete information or changing business needs • User-oriented approach incorporating customer and frontline perspectives into program design and decision making • High adaptability and comfort developing expertise quickly across unfamiliar or evolving problem areas • High degree of comfort with AI tools