Associate Manager, ProAssure Services

🕒 October 21

🌽 Illinois, Michigan, +1 more states – Remote

🌽 Illinois – Remote 🚗 Michigan – Remote 🧀 Wisconsin – Remote

💵 $102.6k - $222.3k / year

⏰ Full Time

🟡 Mid-level

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Stryker

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1941

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Stryker is a global leader in medical technology, providing innovative products and services across the healthcare sector. With a presence in countries across the Americas, Asia Pacific, Europe, and the Middle East & Africa, Stryker offers a wide range of medical technologies, including orthopedic implants, surgical equipment, and advanced hospital devices. The company is committed to improving patient outcomes and healthcare efficiency. Stryker continues to expand its global reach, offering localized solutions to meet diverse healthcare needs worldwide.

📋 Description

• Guide, mentor, and lead a team of ProAssure Specialists • Hire, onboard, train, and continuously develop team members • Design, implement, maintain, and monitor customer-focused programs using Vocera solutions • Manage customer systems administration contracts and substitute as needed for on-site service continuity • Collaborate with technical account managers, clinical account managers, technical support, professional services, Sales, and Services teams • Create processes for consistency and knowledge sharing • Maintain customer relationships and ensure satisfactory service delivery and improved outcomes • Write, review, and deliver Statements of Work for prospective and renewing customers • Perform Vocera system administration, including database maintenance, solution operationalization, training, device management, and troubleshooting • Communicate with teams and customers through calls, site visits, and written reports

🎯 Requirements

• Bachelors in Health Informatics, Information Systems, Technology, Business, or equivalent degree • Minimum 6 years clinical or healthcare IT (HIT) industry experience • 2 years directly leading teams or demonstrated experience mentoring and/or coaching • US Citizenship required • Preferred: Demonstrated account management or customer success experience • Preferred: Experience working with the Department of Defense (DOD) and Veterans Affairs (VA) health systems

🏖️ Benefits

• Remote work flexibility • 30% travel compensation/role travel allowance not explicitly stated • Equal opportunity employment protections

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