Customer Care Representative

🔥 47 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sutherland

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🏥 Healthcare

🛡️ Insurance

✈️ Travel

💰 $300M Secondary Market on 2014-10

Healthcare • Insurance • Travel

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

📋 Description

• Deliver exceptional service and solutions to customers of Sutherland's customers through inbound calls and chat • Handle service requests, billing questions, energy conservation advice, and other customer call types • Resolve customer issues using probing questions • Work with leading technologies and systems • Participate in paid training • Work with a dedicated team of leaders and peers

🎯 Requirements

• Ability to handle customer calls of varying types (i.e. service requests, billing questions, energy conservation advice, etc.) effectively and efficiently • Strong communication and active listening skills • Ability to leverage probing questions to resolve issues • Strong attention to detail • Ability to effectively multitask • High school diploma or GED • Know your way around a PC with strong keyboard skills and basic MS Office knowledge • Excellent Internet connectivity: Internet access speeds of 2 Mbps upload and 10 Mbps download • Hardwired internet connection; wireless and/or satellite Internet Service Providers are not compatible with our systems • A quiet and distraction-free, secure place to work • Must live in Canada and be authorized to work in Canada

🏖️ Benefits

• Medical, dental and vision benefits • Paid training • PTO • Advancement opportunities – 80% of our frontline leaders have been promoted from within • Monthly rewards & recognition programs • Employee Discounts • Health and Wellness programs including a personal trainer dedicated to Sutherland • Employees can work remotely