MSP Team Lead

🕒 September 25

🇺🇸 United States – Remote

💵 $85k - $100k / year

⏰ Full Time

🟠 Senior

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SWK Technologies, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1987

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $1M Venture Round on 2014-06

Consulting • Healthcare • Logistics

SWK Technologies, Inc. is a technology solutions provider specializing in accounting and ERP software, cloud hosting, and managed IT services. They focus on delivering integrated business management solutions tailored for various industries, including construction, distribution, healthcare, and nonprofit organizations. As a partner with leading software providers like Acumatica and Sage, SWK aims to empower businesses with modern financial systems and secure IT infrastructures, enabling their clients to optimize operations and achieve greater efficiency.

📋 Description

• Oversee the Support Services team • Lead a team of IT professionals • Manage client communications • Drive process improvements • Foster a positive team culture • Uphold best practices in customer support • Collaborate with technology professionals • Participate in weekly tech discussions • Contribute to service improvements • Help shape a culture of learning, teamwork, and innovation

🎯 Requirements

• Experience supporting Microsoft 365 • Strong knowledge of Azure, InTune, EntraID • Experience with ticketing systems, specifically Halo PSA • Experience troubleshooting printers and related hardware • Strong written and verbal communication skills • Proven leadership and IT support experience • Proven experience in a customer support management role within a technology or software organization • Strong leadership skills with the ability to motivate and manage a team effectively • Experience with support ticketing systems and CRM tools • Ability to learn new processes quickly and identify areas of improvement • Clear, articulate and concise communications both written and verbal

🏖️ Benefits

• Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Work From Home