Customer Care Specialist

🕒 October 20

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Taylor Morrison

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 100 years

🏗️ Construction

🏠 Real Estate

🛒 Retail

Construction • Real Estate • Retail

Taylor Morrison is one of America's leading homebuilders, known for providing trusted homebuying experiences and innovative housing solutions across several U. S. locations. The company offers a variety of services that make the homebuying process seamless, including online shopping tools, extensive warranty plans, and personalized home financing solutions. Taylor Morrison is committed to community sustainability, diversity, and inclusion, partnering with organizations like the National Wildlife Federation to support these values. Operating under brands like Esplanade and Yardly, Taylor Morrison caters to both new home buyers and renters, ensuring quality and satisfaction in every project. Recognized as America’s Most Trusted Home Builder, Taylor Morrison builds homes with a customer-focused approach and high quality standards.

📋 Description

• Handle inbound customer inquiries via phone, email, chatbot, SMS, and internet chat, including warranty questions, emergencies, and escalated issues • Proactively return customer calls and conduct outbound communication to gather feedback, confirm completed work, and follow up on unresolved matters • Execute outbound calls for the Love Connection program and survey collection efforts • Create warranty service tickets from webform submissions and other channels • Aid and encourage submission of warranty requests through the Customer Portal • Record, distribute, and manage customer escalations by division within SharePoint • Manage escalated customer issues professionally in collaboration with Customer Experience Managers and cross-functional departments • Generate and distribute Power BI reports for survey outreach • Collaborate with divisional warranty leadership to ensure support is impactful and addresses key needs • Operate across CRM systems, telephony, surveys, and internal communication tools • Maintain understanding of company policies, principles, and departmental strategies • Perform other duties as assigned

🎯 Requirements

• High school diploma or GED • Experience in customer service required • Experience within homebuilding warranty department preferred • Type 40–50 wpm • Microsoft Office applications proficiency • Adherence to 'Love the Customer' behaviors and Customer Service Strategies • Ability to organize and multi-task in a fast-paced work environment • Strong relationship-building skills • Ability to work independently and with a team • Strong written and verbal communication skills • Strong attention to detail • Ability to solve problems quickly and effectively • Strong active listening skills • Ability to stay composed under pressure • Friendly and calm • Team player with a strong sense of urgency • Demonstrated ability to build relationships and maintain confidentiality • Ability to work remotely with little to no supervision and adhere to schedule • Ability to access, input, and retrieve information from a computer and/or electronic device • Ability to have face-to-face conversations with customers, co-workers, and higher-level managers • Ability to sit or stand for long periods of time and move around the work environment as needed • Ability to operate a motor vehicle if applicable • Must remain in a stationary position up to 50% of the time • Ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds • Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement

🏖️ Benefits

• Competitive Compensation • Health Care - Medical/Dental/Vision/Prescription Drug Coverage • 401(k) with Company Matching Contributions • Flexible Spending Accounts • Disability Programs • Employee & Dependent Life Insurance • Vacation & Company Holidays • Tuition Reimbursement • Employee Home Purchase Rebate Program • Home Mortgage Program • Employee Assistance Program (EAP) • Career development and advancement opportunities • Great team atmosphere