SVP, Human Resources

Job not on LinkedIn

🕒 October 3

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👩‍👩‍👧‍👦 Human Resources (HR)

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TDS Global Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1991

💼 Consulting

🎯 Recruiter

🤝 B2B

Consulting • Recruitment • B2B

TDS Global Solutions is a global outsourcing and consulting firm (founded 1991) specializing in contact center and BPO solutions, executive recruitment, vendor management, M&A advisory, training, and management consulting for companies across industries. The firm connects clients with nearshore, offshore and domestic contact center partners, provides language and contact-center assessments, places senior executives, supports vendor selection and vendor management, and advises on contact-center M&A and operational improvements. TDS highlights: 750+ clients served, 1,000+ executive placements, 15M+ contact center agents tested, and operations across the Americas, Europe, Africa, and Asia-Pacific. Key services include call center outsourcing (inbound/outbound, email, chat, social media, technical support), back-office outsourcing (mortgage, dental billing, accounting), HR/BPO and recruitment services, process automation and AI consulting, and training/learning & development.

📋 Description

• Develop and execute an HR strategy supporting business objectives, organizational growth, and operational needs. • Advise executive leadership on workforce planning, organizational design, talent, and employee matters. • Translate business priorities into actionable people initiatives with measurable success criteria. • Lead and develop the HR leadership team and manage HR budgets and resources. • Build talent management and succession planning programs. • Partner with Talent Acquisition and business leaders on hiring priorities and workforce demand. • Oversee performance management, employee relations, investigations, escalations, engagement, retention, and employee experience initiatives. • Oversee HR services, policies, procedures, governance, compliance, HR records, HR systems, and confidential employee information. • Use workforce data and HR reporting to identify trends and measure people initiatives. • Oversee compensation and benefits strategies, compensation planning, annual reviews, market competitiveness, and reward program administration. • Lead people-related organizational change, business expansion, and operational transformation. • Improve HR processes, systems, and service delivery through technology, automation, and continuous improvement. • Balance consistent HR standards with local market and operating team needs.

🎯 Requirements

• Extensive progressive HR leadership experience, including senior executive responsibility within BPO, contact center, customer experience, shared services, or a comparable labor-intensive service environment. • Demonstrated experience supporting a large, geographically dispersed workforce across multiple sites or business units. • Strong knowledge of HR strategy, employee relations, talent management, organizational development, compensation and benefits, and HR operations. • Experience addressing workforce challenges in a high-volume, fast-paced operating environment, including retention, engagement, and leadership capability. • Proven ability to advise senior executives and align people strategies with business and financial priorities. • Experience leading and developing HR teams and managing complex cross-functional initiatives. • Strong understanding of applicable employment laws, HR compliance, and employee relations practices within the markets supported. • Ability to interpret workforce metrics and translate insights into practical business actions. • Strong communication, stakeholder management, influencing, and change management skills. • Sound judgment, discretion, and the ability to handle sensitive matters with professionalism and integrity. • Experience supporting multinational BPO/CX operations. • Experience leading HR transformation, HR technology implementation, or shared services improvement. • Experience supporting business expansion, organizational restructuring, or acquisition integration. • Relevant professional HR certification or an advanced degree in human resources, business administration, or a related field.