Senior IT Support, IT Technician – DEC

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🔥 40 minutes ago

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TEHORA inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

TEHORA inc. is a company focused on offering enduring solutions through a strong ethos of observation, analysis, creation, innovation, sustainability, and preservation for future generations. Led by President Emmanuelle Soudé, TEHORA inc. operates with a commitment to long-term growth and partnership. The company's services and growth opportunities are a testament to their dedication to these principles, making them an appealing place for prospective employees. They have their headquarters in Québec, Canada, and encourage spontaneous applications from potential candidates.

📋 Description

• Provide advanced-level technical support to end users • Install, configure and maintain workstations, peripherals and IT equipment • Diagnose and resolve complex technical incidents • Administer Microsoft environments and desktop management tools • Participate in the deployment of new technology solutions • Support Active Directory, Citrix, SCCM, WSUS and print server environments • Produce technical documentation and operational guides • Contribute to resolving complex issues and continuously improving services • Collaborate with various technical and operational teams • Coordinate activities of a small technical team when required.

🎯 Requirements

• Hold a college diploma (DEC) in Computer Science / IT • Hold at least one relevant certification related to the installation and management of IT components • Minimum of five (5) years’ experience as an IT technician • Experience working in complex technological environments • Excellent knowledge of Microsoft environments, Active Directory, DNS, GPO, Citrix, SCCM, WSUS, Outlook and print servers • Demonstrated ability to perform advanced technical diagnostics • Service-oriented customer support approach • Autonomous, thorough and resourceful • Excellent adaptability and priority-management skills • Strong team spirit and a commitment to high-quality work.

🏖️ Benefits

• Remote work and flexibility to accommodate family commitments • Entrepreneurial culture that encourages creativity and innovation • Flexible hours (depending on the type of employment contract) • Sick leave and leave for family events • Appropriate IT tools and equipment • A rewarding and motivating workspace • Social and environmental initiatives • On-the-job learning program • Career progression opportunities