Bilingual Case Manager

Job not on LinkedIn

🔥 1 minute ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Teladoc Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

👥 B2C

☁️ SaaS

💰 $80M Post-IPO Debt - Teladoc Health on 2016-07

Healthcare • B2C • SaaS

Teladoc Health is a telehealth company that connects patients with care providers through a virtual care platform offering 24/7 urgent care, primary care, mental health (therapy and psychiatry), chronic condition management (diabetes, hypertension, weight management), specialty consultations, and wellness services. It serves individuals directly and partners with employers, health plans, hospitals and health systems to deliver integrated virtual care solutions and technology at scale.

📋 Description

• Serve as the initial clinical contact for members/patients • Direct members/patients to appropriate Teladoc services • Collect comprehensive health histories and document medical data • Provide ongoing clinical support and healthcare navigation • Communicate service progress and maintain high customer service levels • Collaborate with Case Coordinators and the clinical team • Coordinate cases from triage/intake through report delivery, provider selection, and case matching • Review complex medical issues and ensure clinical summary/report accuracy • Explain diagnoses and treatment recommendations to members • Meet standards for case progression, quality, and member satisfaction • Ensure compliance with privacy legislation • Select appropriate specialists using Teladoc’s database • Follow up with providers on overdue reports • Support providers with case consultation and referrals • Maintain accurate and timely case documentation and provider information • Conduct quality reviews of documentation • Escalate case questions and concerns to Operations Leaders and Medical Directors • Liaise between clinical teams and providers • Support provider inquiries and special projects

🎯 Requirements

• 5+ years’ nursing, occupational therapy or social work experience • Bilingual - English and French, both verbal and written • Direct care experience and strong clinical knowledge base • Excellent written, verbal, and documentation skills • Strong organizational skills and ability to multitask • Strong interpersonal skills • Quality-driven focus on customer service delivery • Competency using Microsoft Excel, Word, Outlook, PowerPoint, Adobe Acrobat; EMR and SaaS applications are an asset • Multiple provincial nursing licenses are an asset • Strong communication skills via telephone, email, and chat • Ability to work a flexible schedule with occasional evening requirements • Bachelor's or Master's degree in nursing, occupational therapy, or social work, or other equivalent degree with 5+ years’ experience • Minimum of 3 years of clinical experience in Mental Health • Good standing with the provincial governing body • Maintain relevant provincial nursing licenses, if applicable

🏖️ Benefits

• Accessible care at no cost to patients • Professional growth and learning opportunities • Supportive, collaborative network • Flexible schedule • Teladoc-supported licensing where applicable • Inclusive and accessible work environment • Reasonable accommodation for known physical or mental limitations