Customer Service

Job not on LinkedIn

🔥 13 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 37 days.
• No salary listed.

Apply Now

Check your resume score

Customize resume + cover letter

Find Similar Remote Jobs

☆ Save☑️ Mark as applied❌ Hide

Report problem

Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Provide first level customer service solutions regarding client products • Connect with suppliers of smoking products regarding orders, billing, and other queries • Build and maintain positive customer relations by offering personalized solutions • Coordinate with various company functions to handle requests appropriately • Schedule service calls and follow up with customers/clients • Perform accurate data input using prescribed applications • Conduct active listening while being empathetic and reassuring to customers • Collaborate with the team to achieve high-quality service standards • Deliver comprehensive resolutions and take ownership of the customer experience • Tailor communication and style to differing audiences and read verbal and non-verbal cues • Adhere to client policies, procedures, and industry regulations • Answer inbound and outbound customer queries • Adapt approaches to resolve problems without compromising outcomes

🎯 Requirements

• Minimum 6 months of experience in customer facing environments (phone, chat, in person, etc.) • Minimum high school degree • A degree or certification in technology is a plus • Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred • Must be at least 18 years old • Excellent communication/comprehension skills in English • Ability to type 35 wpm and successfully pass the language/grammar screening • Excellent home internet hardwired • Strong work ethic with dependable track record • Comfortable performing routine tasks at varying pace • Open availability • Available to work 8-hour shifts, 5 days a week, Monday to Saturday program hours (9am–10pm)

🏖️ Benefits

• Work from the comfort of your home • Competitive compensation package, including an additional premium for bilingual skills • Medical and dental benefits • Employee Assistance Program • Paid training • Employee referral program – earn $500 for every referral hired • Exclusive perks and discounts with Canada’s leading employee perks program • Internal career advancement opportunities • Established career path supported by self-assessments, virtual training, and guided curriculum • Full development plan and opportunities for vertical and horizontal growth • 2 weeks' vacation • Continuous learning through progressive training • Competitive salary with incentive programs • Positive and supportive environment • Employee Family Assistance Programs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume