Customer Service

Job not on LinkedIn

🔥 13 hours ago

🇨🇦 Canada – Remote

💵 $15 - $19 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 37 days.

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Provide first-level customer service regarding client products • Build and maintain positive customer relations by offering personalized solutions and exceeding expectations • Coordinate with various company functions to handle requests appropriately • Schedule service calls and follow up with customers/clients • Troubleshoot and resolve technical issues using established diagnostic tools and procedures • Enter data accurately using prescribed applications • Handle inbound and outbound customer queries • Conduct active listening and provide empathetic, reassuring customer interactions • Take ownership of the customer experience and deliver comprehensive resolutions • Tailor communication style to differing audiences and interpret verbal and non-verbal cues • Adapt approaches flexibly while maintaining outcomes

🎯 Requirements

• Minimum high school degree • Minimum 6 months of experience in customer-facing environments (phone, chat, in person, etc.) • Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred • Must be at least 21 years old • Excellent communication/comprehension skills in English, written and verbal • Ability to type 30 wpm • Successfully pass the language/grammar screening • Excellent home internet, hardwired • Degree or certification in technology is a plus

🏖️ Benefits

• Work from home • Paid training • Employee referral program - $500.00 for every referral hired • Excellent medical, dental and benefits plans • Perks on everyday products and services through Canada's leading employee perk program • Internal career advancement opportunities • Development opportunities • Accommodations available during the selection process for candidates with disabilities • Healthy work-life balance • Inclusive and diverse workplace

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