Service Client Bilingue Français/Anglais

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Provide first-level technical service for installation, operation, and maintenance of products and applications • Answer inbound customer queries with an emphasis on customer care • Build and maintain positive customer relationships by offering personalized solutions • Coordinate with various company functions to handle requests appropriately • Troubleshoot and resolve technical issues using established diagnostic tools and procedures • Escalate customer issues as required • Accurately input data using prescribed applications • Work 8-hour shifts, 5 days per week, across morning, afternoon, or night schedules • Support program operations running Monday to Sunday, 9 AM to midnight

🎯 Requirements

• Must be at least 18 years of age • Full-time availability • Excellent hardwired home internet; Wi-Fi is not permitted • Excellent verbal and written communication skills in English and French • Excellent computer skills • French-English bilingualism required, both spoken and written • Availability for morning, afternoon, or night shifts • Availability at least one weekend day per week is mandatory • No travel required

🏖️ Benefits

• Work from home • Paid Training • Employee referral program - $500.00 for every referral hired • Excellent medical, dental and benefits plans • Great perks on everyday products and services with Canada's leading employee perk program • Internal career advancement opportunities • Established career path supported by self-assessments, virtual training, and guided curriculum • Robust career path with a full development plan and the opportunity to grow in the organization • Paid 6 weeks training • 2 weeks' vacation • Continuous learning through progressive training specific to tenure and skills • Competitive salary with incentive programs • Positive and supportive environment • Medical and Dental benefits • Employee Family Assistance Programs • Workplace accommodations available on request