Technical Customer Support Specialist

Job not on LinkedIn

🔥 1 minute ago

🇨🇦 Canada – Remote

💵 $19 / hour

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Provide first-level customer service and technical solutions for client products • Build and maintain positive customer relations through personalized solutions • Coordinate with various company functions to handle requests appropriately • Schedule service calls and follow up with customers/clients • Troubleshoot and resolve technical issues using established diagnostic tools and procedures • Perform accurate data input using prescribed applications • Handle inbound and outbound customer queries • Tailor communication style to different audiences and interpret verbal and non-verbal cues • Demonstrate ownership of the customer experience and deliver comprehensive resolutions • Adapt problem-solving approaches without compromising outcomes

🎯 Requirements

• Minimum 6 months of experience in customer-facing environments (phone, chat, in person, etc.) • Minimum high school degree • Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred • Must be at least 18 years old • Excellent communication/comprehension skills in English and French, written and verbal • Ability to type 30 wpm and successfully pass the language/grammar screening • Excellent home internet hardwired • Proficiency in English required to communicate with English-speaking customers and partners outside Quebec • iOS, smartphone, tablet, PC or Mac experience • Professional and/or personal technical troubleshooting experience • Ability to navigate multiple systems and tools to research, comprehend and deliver real-time solutions • Analytical skills to isolate and resolve complex technical issues using appropriate troubleshooting methodology • Ability to self-manage and work independently in a fast-paced, demanding environment • Open availability, including at least one weekend day • Ability to work 8-hour shifts, 5 days per week

🏖️ Benefits

• Established career path supported by self-assessments, virtual training, and guided curriculum • Paid training • Continuous learning through progressive training specific to tenure and skills • Competitive salary • Positive and supportive environment

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