Senior Director of Business Operations – Experiential Events

🕒 October 19

🗽 New York – Remote

🗽 New York – Remote

💵 $180k - $200k / year

⏰ Full Time

🟠 Senior

⚙️ Business Operations

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TH Experiential

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2006

💼 Consulting

📦 Logistics

🏨 Hospitality

Consulting • Logistics • Hospitality

TH Experiential is an experiential marketing and events company that creates immersive brand experiences, live activations, and in-person campaigns to engage target audiences. They design and produce event concepts, on-site activations, and experiential programs aimed at increasing brand awareness, customer engagement, and memorable interactions between brands and consumers.

📋 Description

• Own and evolve TH’s operating framework across the full client and project lifecycle • Build and enforce SOPs, workflows, and operating rhythms • Standardize project setup, scoping, staffing, tracking, delivery, and close-out • Own project delivery across pitch, execution, close-out, and follow-up • Ensure projects are delivered on time and on margin • Own hours forecasting and capacity planning across proposal, project, and support teams • Staff current work and plan ahead for upcoming demands • Own project profitability, budgeting, change orders, pricing, and real-time margin tracking • Identify margin performance patterns and improve pricing and planning • Build metrics, dashboards, and reporting for project health, hours burn, margin, and operational risk • Surface risks early and drive corrective action • Own the weekly operating cadence across functions • Feed priorities, owners, and outcomes into leadership meetings • Surface and resolve gaps and raise issues for leadership decisions • Develop team leads through expectations, scorecards, and coaching • Build leadership capacity so the business scales without depending on one person

🎯 Requirements

• 8-10+ years in operations leadership in a deadline-driven, client-service business • Experience in agency, production, events, or similar environments • Experience building operating systems and getting teams to follow them • Ability to work in operational detail and build practical systems • Ability to hold standards and address gaps directly • Strong capacity and resource planning skills • Experience with project profitability • Experience building KPIs and scorecards tied to efficiency, profitability, and scale • Experience developing managers into leaders • Ability to lead through others • Ability to hold a standard across a distributed team • Clear, direct communication and follow-through • Formal operating system experience such as EOS is a plus • Ability to operate primarily on Eastern Time • Must be able to travel occasionally as required

🏖️ Benefits

• Performance bonuses • Health insurance • Dental insurance • Life insurance • 401(k) with company contribution • Paid time off • Sick days • Holidays • Remote work within the US • Occasional travel as the work requires

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