Customer Service Associate

🕒 6 days ago

🌵 Arizona, Oregon, +3 more states – Remote

🌵 Arizona – Remote 🌲 Oregon – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $17 - $19 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Answer inbound phone calls in a high-volume contact center • Support patients with medication orders, benefits explanations, billing inquiries, and complex issue resolution • Follow structured workflows and continuous call-taking schedules until designated breaks • De-escalate concerns and provide empathetic solutions within standard operating procedures • Maintain patient confidentiality and comply with healthcare regulations • Meet monthly performance metrics • Participate in ongoing training and feedback • Attend live call-taking and assessments during the virtual training program

🎯 Requirements

• High School Diploma or equivalent required • No experience required • 1+ years of healthcare customer service experience preferred • Ability to excel in a high-volume call center environment • Flexibility with changing call types, processes, and procedures • Strong problem-solving skills • Strong written and verbal communication skills • Organized with excellent time-management abilities • Customer-oriented and adaptable to various patient perspectives • Proficient in Microsoft Office Suite and navigating multiple systems simultaneously • Must be available Monday through Friday, 8:00 am to 11:00 pm EST, and Saturday, 8:00 am to 5:00 pm EST • Reliable internet connectivity with cable broadband or fiber optic service and at least 10 Mbps download/5 Mbps upload • Dedicated distraction-free workspace • Must attend 100% of training and work the scheduled shifts during the first 90 days • Ability to sit for extended periods and work at a computer screen throughout the shift

🏖️ Benefits

• Paid 8-week virtual training program • Annual bonus plan eligibility • Medical, vision, and dental benefits starting on day one • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Supportive virtual team environment • Ongoing development