Manager, Client Management – CORE East Segment

🕒 6 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

👻 Ghost score 10%

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Provide strategic leadership, management, and direction to Client Managers across the CORE East portfolio • Manage overall team portfolio performance against persistency, revenue, membership growth, client experience, and strategic-priority measures • Drive portfolio management and renewal execution, identifying retention and earnings risks and developing client-specific strategies • Partner with Sales and Underwriting to achieve sustainable persistency, membership, and revenue growth • Lead hiring, talent development, performance management, and development of team competencies • Serve as a market-facing leader for key accounts and producer/broker relationships • Build strategic relationships with senior client and broker stakeholders through executive reviews, renewal discussions, and issue resolution • Develop internal partnerships across Sales, Underwriting, Finance, Operations, Clinical, Network, Product, and other functions • Translate business priorities and portfolio strategies into team objectives and operating rhythms • Ensure account planning, renewal readiness, value articulation, risk management, and follow-through • Lead complex client and broker escalations, service recovery, and root-cause improvement efforts • Support business planning and focused strategies for the CORE segment, including retention, renewal, growth, client value, and enterprise initiatives • Represent CORE East client and marketplace needs across Cigna Global Health Benefits • Establish partnerships across Cigna Enterprise, including CHC domestic, Evernorth, and International Health partners and regions

🎯 Requirements

• Bachelor’s degree in a related field or equivalent relevant experience required; MBA preferred • 5+ years of experience in account management or benefit consulting • 5+ years of employee benefit experience • Prior management/supervisory experience and/or demonstrated competencies in this area • Strong understanding of the global health benefits landscape, complex employer-sponsored benefit programs, and multinational client needs preferred • Exceptional relationship and account management skills • Ability to influence senior client and broker stakeholders • Strong negotiation, renewal, and escalation-management capabilities • Ability to partner with internal and external resources and clients to achieve business objectives • Experience with consultative client management methodologies • Ability to work in a fast-paced environment • Resilience • Willingness to travel as needed to visit clients and brokers in market • Strong financial acumen, including interpreting health insurance underwriting, pricing, trend, claims, and portfolio performance, preferred • Strategic thinking and portfolio-management capability • Proactive/consultative approach • Innovation management • Excellent communication, results orientation, strategic thinking, and team orientation skills • Ability to work effectively in a highly matrixed organization and influence others • For home-based work, cable broadband or fiber optic internet service with at least 10 Mbps download and 5 Mbps upload

🏖️ Benefits

• Medical, vision, and dental benefits starting on day one • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Incentive compensation plan eligibility • Remote work arrangement • Cable broadband or fiber optic internet connection requirement for working from home

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