IT Support Technician, Level 1-2 – Google Workspace

🕒 October 15

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 30%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 26 days.
• Jobs at this company usually fill in 78 days.
• 65 open roles for a team of 108.
• No salary listed.

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📋 Description

• Provide Level 1–2 support for Google Workspace and end-user IT issues • Manage Google Workspace users, groups, permissions, and organizational settings • Troubleshoot Gmail, Drive, Calendar, Meet, Docs, Sheets, and related applications • Manage user onboarding, offboarding, account access, and data transfers • Resolve login, password, email delivery, file-sharing, and synchronization issues • Assist with security settings, two-step verification, and suspicious activity investigations • Support shared drives, external sharing, storage, and collaboration • Troubleshoot computers, browsers, software, printers, and connectivity • Manage support tickets, prioritize requests, and document resolutions • Maintain IT documentation, procedures, and knowledge-base articles • Guide users on Workspace features and best practices • Identify recurring issues, recommend improvements, and escalate complex problems • Perform other duties related to the position as assigned

🎯 Requirements

• Proficient level of English (written and spoken) • Experience in IT support or Google Workspace administration • Hands-on experience administering Google Workspace through the Admin console • Knowledge of Gmail, Drive, Calendar, Meet, Docs, Sheets, users, groups, and permissions • Experience with account setup, onboarding/offboarding, access management, and password troubleshooting • Understanding of Google Workspace security, two-step verification, and access controls • Familiarity with Windows or macOS, software installation, and common technical issues • Knowledge of networking, including Wi-Fi, DNS, VPNs, and internet connectivity • Familiarity with ticketing systems and remote support tools • Proficiency in Microsoft Office (Word, Excel, Outlook) • Ability to work U.S. EST (New York) business hours and adapt to business needs • Able to undergo a background check • Reliable Windows 10+ computer, two monitors, and high-speed internet • Reliable backup power source for uninterrupted work during outages • Professional home workstation capable of supporting uninterrupted remote work • Strong troubleshooting, analytical, problem-solving, organizational, multitasking, and attention-to-detail skills • Google Workspace or relevant IT certifications are a plus, but not required

🏖️ Benefits

• 100% remote work • Great work environment with potential for growth • Long-term opportunity • Full-time position with 40 hours weekly

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