Program Manager, Employee Experience

🕒 September 24

🏄 California, New York – Remote

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💵 $115k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

🦅 H1B Visa Sponsor

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👻 Ghost score 1%

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Logo of The RealReal

The RealReal

1001 - 5000 employees

Founded 2011

🏪 Marketplace

🛒 Retail

👗 Fashion

💰 $70M Series H - The RealReal on 2019-03

Marketplace • Retail • Fashion

The RealReal is a leading online luxury consignment marketplace that authenticates, curates, and resells pre-owned designer goods. The company operates dedicated authentication centers and combines expert human appraisal with proprietary technology to keep counterfeit items off the platform while managing logistics like receiving, photography, storage, and fulfillment. The RealReal emphasizes sustainability, inclusive retail experiences, and growth through product & technology, sales, and corporate teams to support its luxury resale business.

📋 Description

• Own end-to-end creative concepts, run-of-show logistics, slide deck formatting, speaker preparation, and live technical execution for company-wide meetings • Conceptualize and produce interactive cultural moments, employee appreciation weeks, and ERG milestones • Own the layout, visual design, and distribution of the recurring company-wide newsletter • Source updates from department leads and project owners, refine raw content, and package it into engaging digests • Design presentation decks, digital signage, Slack banners, visual toolkits, infographics, GIFs, and short video recaps • Refine, edit, and optimize announcements and talking points with cross-functional stakeholders • Translate internal wins, culture spotlights, and employee milestones into LinkedIn posts and employer profile updates • Govern Slack channels and internal hubs to reduce information noise across corporate and frontline teams • Track readership and event engagement metrics • Bridge corporate, retail, and operational teams to foster an informed, connected, and inspired workforce

🎯 Requirements

• 4–6+ years of experience in employee experience, internal communications, corporate events, or employer branding • Proven track record creating compelling programming and tailored content for diverse, multi-segmented workforces, including hourly, corporate, remote, retail, and field/operational populations • Proven track record managing end-to-end corporate events with senior executives • Exceptional writing, editing, and storytelling skills • Ability to distill complex initiatives into concise, relatable copy • Hands-on proficiency with Canva, Adobe Creative Suite, Figma, or Google Slides • Ability to use metrics such as NPS, turnover, and engagement scores to tell a story and drive change • Experience with engagement tools such as CultureAmp, Lattice, or Glint • Strong project management skills • Strong emotional intelligence and confidence working directly with executive leaders and cross-functional teams • Experience supporting diverse workforces is preferred • Familiarity with Slack is preferred • Basic video editing capabilities using tools such as Canva or CapCut are preferred

🏖️ Benefits

• Employee Stock Purchase Plan • 401K with Company Match • Medical, Dental & Vision Insurance • Paid Parental Leave • 9 Paid Company Holidays • Flexible Time Off (With Manager Approval) • Bonus program eligibility, depending on role • Incentive pay eligibility, depending on role • Equal employment opportunity • Reasonable accommodations for disabilities

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