Contact Centre Sales Agent

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The Travel Corporation

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1920

✈️ Travel

🏨 Hospitality

👥 B2C

Travel • Hospitality • B2C

The Travel Corporation is a global travel and hospitality group that creates and operates a portfolio of guided-tour, sightseeing, adventure, and tailor-made travel brands and destination management companies. The company emphasizes immersive, sustainable travel experiences (branded “MAKE TRAVEL MATTER®”), operates destination management companies (DMCs), runs the TreadRight Foundation, and has public sustainability commitments including SBTi-validated net-zero targets. The site copy highlights group travel, specialty travel styles, loyalty programs, and a long heritage (“Driven by Service since 1920”).

📋 Description

• Convert qualified leads into bookings through phone, email, and chat using a consultative sales approach • Manage the Salesforce sales pipeline, including activity logging, follow-ups, and opportunity closure • Drive revenue across B2C and B2B channels by recommending suitable travel experiences • Follow up with leads and conduct outbound re-engagement • Deliver exceptional service while achieving KPIs for conversion, retention, call quality, and guest satisfaction • Maintain current knowledge of products, promotions, brands, and travel trends • Participate in enablement sessions, share best practices, and contribute to collective goals • Build loyalty and repeat business through personalized service and long-term relationships

🎯 Requirements

• Goal-oriented and able to thrive in a target-driven environment while achieving or exceeding quotas • Consultative selling skills, including asking effective questions, active listening, and recommending suitable products • Confidence navigating Salesforce CRM to manage leads, track activity, and drive conversions • Understanding of both B2C guest-facing and B2B trade-partner support • Relationship-building and rapport skills that support repeat business • Ability to collaborate and contribute to a positive sales culture • Experience working in a highly structured, performance-driven, fully remote environment with clear expectations and accountability measures • Schedule flexibility to support a 7-day contact centre operation through rotating morning, evening, weekend, and occasional holiday shifts • Willingness to support overtime during peak, high-volume periods • Willingness to become TICO Certified within the first 60 days of employment; initial certification attempt must be completed after hiring and is employer-funded • Ability to start full-time on October 7, 2026 if hired

🏖️ Benefits

• Competitive compensation of $19.35 CAD/hour plus performance-based incentives • Uncapped performance-based incentive opportunities • High performers typically average about $10,000 in additional annual incentive earnings • Learning budget • Professional training programs • Career advancement pathways • Paid volunteer days • Participation in sustainability-focused initiatives • TTC covers the cost of the initial TICO certification attempt • Disability accommodation support