Customer Service Associate

🕒 October 2

🌵 Arizona, Oregon, +3 more states – Remote

🌵 Arizona – Remote 🌲 Oregon – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $17 - $19 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Answer inbound phone calls in a high-volume contact center • Support patients with medication orders, benefits explanations, billing inquiries, and complex issue resolution • Follow structured workflows and maintain continuous call-taking until designated breaks • De-escalate concerns and provide empathetic solutions within standard operating procedures • Maintain patient confidentiality and comply with healthcare regulations • Meet monthly performance metrics • Participate in ongoing training and feedback • Attend and participate in a paid 8-week virtual training program, including live call-taking and assessments • Handle sensitive health-related issues accurately and responsibly • Represent Accredo Specialty Pharmacy professionally and empathetically

🎯 Requirements

• High School Diploma or equivalent required • No experience required • 1+ years of healthcare customer service experience preferred • Ability to excel in a high-volume call center environment • Flexibility with changing call types, processes, and procedures • Strong problem-solving skills and real-time decision-making ability • Strong written and verbal communication skills • Excellent organization and time-management abilities • Customer-oriented and adaptable to various patient perspectives • Proficient in Microsoft Office Suite and navigating multiple systems simultaneously • Availability during Contact Center hours: Monday through Friday, 8:00 am to 11:00 pm EST, and Saturday, 8:00 am to 5:00 pm EST • Reliable internet connectivity through cable broadband or fiber optic service with at least 10Mbps download/5Mbps upload • Dedicated, distraction-free workspace • Must attend 100% of training and work the scheduled hours during the first 90 days of employment • Ability to sit for extended periods and work at a computer screen throughout the shift

🏖️ Benefits

• Annual bonus plan eligibility • Medical, vision, and dental benefits starting on day one • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Paid 8-week virtual training program • Ongoing development • Supportive virtual team environment