Field Service Engineer III – Chromatography, Mass Spectrometry

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Install, commission, troubleshoot, repair, calibrate, maintain, and qualify Chromatography and Mass Spectrometry instrumentation • Perform preventive maintenance and emergency repairs to maximize customer productivity and instrument uptime • Deliver exceptional technical support and build trusted customer relationships • Manage service schedules, complete documentation, and accurately close work orders using company systems • Complete required product training and maintain technical certifications • Work safely in customer laboratory environments while following company and customer safety requirements • Collaborate with Service colleagues to provide technical support and share expertise • Represent Thermo Fisher Scientific professionally in customer interactions • Support customers across Western Canada through daily field travel and occasional overnight travel • Participate in initial and ongoing technical training in the United States

🎯 Requirements

• Diploma, Associate's degree, Bachelor's degree, or equivalent experience in Chemistry, Electronics, Engineering Technology, Physical Sciences, or a related technical discipline • 5+ years of field service experience supporting analytical instrumentation or equivalent technical experience • Experience across both Chromatography and Mass Spectrometry instrumentation • Hands-on service experience supporting at least three relevant technologies is strongly preferred • Strong troubleshooting, diagnostic, and problem-solving skills • Excellent customer service, communication, and organizational skills • Ability to work independently and manage multiple priorities in a fast-paced field environment • Professional proficiency in English, spoken and written • Commitment to safety in customer laboratory environments • Valid Canadian driver's license with a safe driving record • Ability to lift up to 50 lbs. with assistance and routinely transport service tools and equipment • Frequent travel throughout Canada and regular overnight travel • Eligibility to travel internationally, including to the United States • Ability to obtain and maintain necessary travel documentation, including a valid passport • Must already be legally authorized to work in Canada; visa sponsorship and international relocation assistance are unavailable • Laboratory or bench chemistry experience is an asset

🏖️ Benefits

• Ongoing technical development and technical training • Competitive compensation and benefits • Opportunities to grow your career • Meaningful work with industry-leading technology • Initial and ongoing technical training • Travel documentation support requirement and access to required training/business support travel